Associate – Commercial Operations Support Job Vacancy in Moody’s Gurgaon, Haryana – Updated today
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Company Name : Moody’s
Location : Gurgaon, Haryana
Position :
Job Description : Purpose of role:
Provide support to Global Head of Commercial Group by managing the operational performance of the customer relationship management (CRM)
Maintain administrative governance of the CRM, including identifying, troubleshooting, and resolving technical and user issuesManage sales data by performing integration data reconciliation, establishing control checks and routinely performing data quality reviewsSupport global Commercial Group on ad hoc projects and research
Measured on: Successful implementation of specific initiatives and increase in operational effectiveness
Key Responsibilities:
Support the day-to-day operations and technical support of the CRM including managing the implementation of CRM features and user interfacesAdministrate CRM by managing roles/permissions and other features of the CRMWork on marketing, meeting and seminar campaigns, meetings & seminars management through use of outreach automation tools, i.e. Marketo.Provides support and training to all users for new and existing CRM changesCollaborate and communicate with IT and business to identify opportunities to improve the process and user experience, as appropriateSupport the global Commercial Operations team by providing user support for all systems in the Commercial ecosystemIdentify and report on analytics regarding CRM usage and performance
Manage sales data by performing integration data reconciliation, establishing control checks and routinely performing data quality reviewsAssist in implementation of specific initiatives (special/ad-hoc projects) to increase operational effectiveness
QUALIFICATIONS
1-3 years of relevant work experience providing user and administrative support to a globally dispersed customer baseExperience with campaign management tools a plus (preferably Marketo)Strong academic background in Information Technology. Bachelor’s degree required, Masters in Management Information Systems a plusExcellent Microsoft PowerPoint, Word and Excel skills. Use of Macros in Excel would be an advantageKnowledge of Sales CRM (preferably Salesforce) preferred or Business Intelligence systems (e.g., Birst, Tableau or Business Objects)Working understanding of MS Visio and MS Project will be a plusKnowledge of the financial marketsMust have the ability to manage multiple tasks
Strong interpersonal and excellent communication skillsSound judgment-capable of developing independent opinion and defending own viewsGood communication
Global RMO
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody’s (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody’s combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com.
Moody’s Investors Service is among the world’s most respected and widely utilized sources for credit ratings and research. Our opinions and analysis on a broad range of credit obligors and obligations are valued around the world for their insight and rigor.
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