Customer Support Executive Job Vacancy in Unnati Bengaluru, Karnataka – Updated today
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Company Name : Unnati
Location : Bengaluru, Karnataka
Position :
Job Description : Customer Support Executive| Vyapar| Bangalore
Experience: 1.0 – 5.0 Years | CTC: Confidential | Functional Area: Customer Service | Industry: Financial services | Location: Bangalore, Karnataka
About the Company:
Vyapar is a business accounting software (android and windows) that simplifies the process of managing a business for millions of Indian MSMEs. The software allows users to create business transactions, share them with their customers, manage their inventory, keep track of their receivable / payable and manage end to end taxation.Vyapar makes it easy for every business to become more digital and helps keep
1 – Track of their receivable and payable,
2 – Manage their inventory,
3 – Send customized Invoices
3 – View business success reports ,
4 – Get paid on time with ‘Payment Reminders’
5 – Add items quickly with Barcode scanner
6 – Send transaction messages in multiple Languages
And so much more …
https://in.linkedin.com/in/shubham-agrawal-1302b884#:~:text=Shubham…
https://in.linkedin.com/in/agarwalsumit12
https://www.facebook.com/vyaparsoftware
https://www.instagram.com/vyaparapp/
https://www.linkedin.com/company/vyapar-tech-solutions/mycompany/
https://vyaparapp.in/tutorials
https://www.youtube.com/channel/UCPyg1bziA6iTfjjX-IwGlhQ
https://www.businesstoday.in/latest/corporate/story/indiamart-to-in…
https://economictimes.indiatimes.com/tech/funding/accounting-platfo…
https://theprint.in/ani-press-releases/vyapar-app-simplifies-financ…
Skills: Communication Skills, Problem Solver, Analytical, Persuasion Skills
About the Job
As a Customer Support Executive, you will be responsible for answering incoming customer calls, taking appropriate action for each call and ensuring there are no escalations on the service provided.
What you will do:
Answering emails on time ensuring adherence to the process standards
Following up on the customer calls made wherever necessary
Maintaining customer satisfaction ratings based on explicit criteria set forth by the company
Attending mandatory training sessions to stay updated on product or company policy changes
Using company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
What you need to have:
Proficiency in relevant computer applications
Required language proficiency, especially Hindi and English
Knowledge or some experience in a call center or customer service environment
Good data entry and typing skills
Employment Type: Full time regular | Working Days: Mon – Fri | Work Timings: Regular Day Shift | Education:Any Graduation
This post is listed Under Technology
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