Associate Software Developer Job Vacancy in IQVIA Bengaluru, Karnataka – Updated today
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Company Name : IQVIA
Location : Bengaluru, Karnataka
Position :
Job Description : Summary: SFDC Configurator [for enhancement requests] for the IQVIA OCE (CRM) Technical Offerings team to support their Salesforce systems on SFDC Sales cloud for managed services team
Key ResponsibilitiesWork with the existing admin and managed services, product, implementation teams to establish and maintain best practices in Salesforce configuration managementComplete internal product certificationsDesign, develop, test, document, and deploy high quality business solutions on the SFDC sales cloud platform based on industry best practices and business needs for any enhancement requests (Change Requests)Quickly understand the healthcare domain, CRM product’s various modules on SFDC sales cloud from the business standpointDesign solutions using existing architecture for any enhancement requests by doing the proper impact analysisWork on APEX coding as per Client needsParticipate and contribute in team discussions and share learnings among other CRM Configurators & AdminsManage configuration changes due to incidents/issues/defects after impact analysisSupport Salesforce.com configuration tasks such as field/page updates, workflows, process builder, automated approvalsParticipate in complex technical discussions with clients, clearly articulate options, benefits and recommendationsQuick learning on the key skills requiredShould have supported clients on live production environment on SFDC sales cloudGood team player who can work independently with onsite stakeholders, Confident and good communicatorShould technically sound enough to handle end-to-end support activitiesQuick ramp up on the existing product/process and provide solution/support at a faster speedTo participate in project handover activities, understand the BRD documents, to be able to perform the enhancement activities post hyper care periodTake responsibility to write unit test case and execute them by following configuration life cycle processesKeeping all stakeholders appraised about all the important technical issues, incidents, problems, progress and status.To participate in a regular internal status follow-up of the project with leads and other managers and provide honest and clear updatesTo participate in audits and ensuring that no NCs foundWilling to work in shifts [mostly during UK/Europe shift hours, 1 PM IST to 10 PM IST] to support global clients
Required Skills and ExperienceWilling to work in product-based organization in production support service operations/managed services teamsStrong knowledge on the configuration life cycleDemonstrated technical and dev team management experience2 to 4 years of SFDC solution delivery experience, including Salesforce configuration experienceExperience with design, dev and implementation of Lightning and Native Salesforce Mobile AppsFunctional knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirementsStrong analytical skillsTo be able to discuss with the business analyst on the requirement, perform impact analysis and provide configuration solution to a requirement without breaking the existing functionalityTo be able to assist the application support teams to manage the incidents on a needy basisFlexible timings, willing to work in shiftsBE in Computer Science/ Information Technology, MCA, BTech
Preferred SkillsSalesforce Admin certification, Salesforce platform developer CertifiedGood understanding of user admin activities, workflow, validation rules, territory management, triggers etc including the objects that are involvedKnowledge of and experience on managed packagesExperience working with the Pharmaceutical Industry or a Commercial Sales OrganizationVisualforce, Apps, Force.com APIs, and Web ServicesService Cloud experienceExperience with Agile solution deliveryUX/UI DesignKnowledge on Apex coding and SOQLPreparing and understanding the healthcare data setsHands-on to do the technical troubleshooting of the application issues as SME to be able to contribute to the complex incidents when requiredFlexible to learn and move around technologies, adaptable to the dynamic nature of the projectEarlier experience on any programming skill is also handy
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
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