Senior Manager (VP) Flood Operations Job Vacancy in Wells Fargo Bengaluru, Karnataka – Updated today

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Company Name : Wells Fargo
Location : Bengaluru, Karnataka
Position :

Job Description : About this role:

Wells Fargo is seeking a Lending Operations Senior Manager (LO)…

In this role, you will:
Manage and develop large Loan Production, Loan Servicing, and Commercial or Real Estate Construction Loan teams responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, loan servicing, or underwriting activities
Engage and influence stakeholders, internal partners, and peers associated with the Lending Operations functional area
Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
Participate in the formulation and implementation of new and revised systems, policies, and guidelines
Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
Determine appropriate strategies and actions of Lending Operations team to meet moderate to high risk deliverables
Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards
Collaborate with and influence all levels of professionals, including experienced managers
Interact with external customers throughout the conducting of loan processing and liquidations evaluation
Provide quality customer service
Manage allocation of people and financial resources for Lending Operations
Develop and guide a culture of talent development to meet business objectives and strategy
This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below
Required Qualifications, US:
12+ years of experience in Customer Service, Loan Administration, Collections, or Sales and Transactions and Processing, environment or equivalent demonstrated through one or a combination of the following: work experience, training, education
3+ years of Management experience
Required Qualifications, International:
Experience in Customer Service, Loan Administration, Collections, or Sales, and Transactions and Processing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Management experience
Department Overview

Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.

The Commercial Flood Operations Lead will support the Commercial Real Estate group and will drive overall delivery of the team which will be responsible for due diligence required for FDPA compliance on all transactions. The Flood team is key to ensuring Wells Fargo is fully assessing risk by assisting in a variety of flood compliance processing activities for commercial, commercial real estate and/or problem loans. Some responsibilities include, assisting in the ongoing Life of Loan Monitoring of Flood activities, performing customer, loan and regulatory diligence; on-going portfolio maintenance; accurately evaluating and uploading data into the banks systems of record; ensuring compliance with all bank policies, procedures and regulatory requirements; manage an assigned portfolio of loans.

The team will also guidance from QC/Authorization leaders or other SMEs regarding loan level scenarios related to policy and procedure interpretation to ensure compliance. Proactively escalates issues and takes ownership of resolution path. Engages with the LOB partners, Asset Managers, Flood vendors, stakeholders to drive completion and resolution of file analysis. Engages in ongoing feedback loop for defect resolution.

Wells Fargo India and Philippines (WFIP) is an integral part of the Well Fargo Enterprise and provide Operations and Technology support to the WF Enterprise Business. WFIP operates out of 4 sites across 2 countries and currently has c38,000 employee supporting all lines of business covering business operation, technology development and support

This role sits with in Commercial Banking Operations within Wells Fargo India & Philippines (WFIP) undertaking variety of operations – Lending operations, Leasing Operations, Trade Finance operations, Global Treasury Management and Business Risk programs. The operations covers all stages of client lifecycle including onboarding, account set up, client servicing and providing active support on daily client transactions. These operations support all Commercial Banking business and some processes go beyond commercial banking and provide support across the board to other lines of business as well.

Role Context

This is a newly created senior role within WFIP Commercial Banking Operations management team to lead, build and grow the Flood Operations capability across India and Philippines covering Pro-Close, Post Close and Life of Loan activities. This support Wells Fargo Commercial Real Estate business and needs to ensure there is strong subject matter expertise within the team to understand various US regulation related to flood and how these need to be applied and demonstrated during the entire loan life cycle activities. The function is undergoing significant growth over next 6 months and this role is part of that growth. The growth includes scaling up in both, the headcount and complexity of incoming work up under stringent timelines and building the confidence of the business and the team to further scale up the work. This incumbent in this role will be expected to demonstrate significant leadership, strong understanding of flood operations domain and will be directly responsible for managing this growth. The individual will be expected to build the required structure to support incoming transition, ensure there is robust training during the transition period and team fully understand the process, business being supported, client impact and risk associated with in the process. The individual will be required to work under stringent timelines, maintain strong engagement with multiple functions and take ownership of the delivery and getting the processes to a steady state. This will require the incumbent to remain hands on, fully understand the scope of the work and establish adequate governance and oversight.

Key Responsibilities
Lead operations across sites to ensure service delivery is undertaken to the required enterprise operations & controls standards to meet the business expectations
Fully understand the flood risk processes under the remit and ensure there is adequate training and knowledge building within the team to support the business.
Drive and motivate the team and establish a business and risk focused culture of high performance, ownership, accountability, transparency and sustained performance
Drive the team towards continuous process improvements, identifying opportunities for increasing productivity, efficiency, accuracy and improving controls and where ideas to eliminate waste are encouraged.
Build and foster collaborative relationship with business partners and stakeholders. Ensure there is regular connect with key stakeholders to review performance, priorities, and other business initiatives.
Build a strong operations rhythm where meritocracy and positive behavior is rewarded, there is adequate talent management and succession planning, and staff are encouraged to learn and grow.
Actively engage with transformation partners to ensure flood operations continue to improve on operational risk, reduce manual errors and improves customer service.
Develop requisite reporting & business metrics to monitor and drive the right outcome for the business operations.
Demonstrate ability to challenge existing processes where they do not align with the Target Operating model and suggest solutions to bring efficiencies in the process
Understand the cost of operations and continuously look at opportunities to drive the cost down without impacting the delivery.
Maintain strong culture of control and conduct and ensure risk is managed proactively and all process have robust business resiliency which is reviewed and tested periodically along with LoB and risk partners.
Skills and Experience Required
12-14 years of experience with 8+ years in leading and managing operations in a global Banking / Financial Services environment, preferably with experience in Flood Risk / Flood Insurance, Commercial Lending or Commercial Real Estate Lending Ops.
Good understanding of flood related regulations especially in the US Commercial Mortgage market.
Strong experience in managing people across multiple countries, developing strong performing teams and mentoring / coaching people to become leaders.
Exhibits strong relationship/ negotiation orientation with senior level business partners globally.
Senior level experience in or exposure to change management/ program management/ solutions at global level preferred.
Ability to work in a matrix environment and managing multiple competing priorities
Excellent Communication, planning and organizing skills.
Excellent verbal, written, and interpersonal communication skills.
Strong stakeholder management, networking and relationship management skills.
Strong client orientation and understanding of operational risk.
Ability to drive change and transformation, project management & implementation in business operations.
Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
Takes ownership and accountability for responsibilities, business outcomes, and for management of risk exposure.
: Bangalore, processes may require working US hours at time.
We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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