Customer Success Engineer Job Vacancy in Coralogix Gurgaon, Haryana – Updated today
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Full Details :
Company Name : Coralogix
Location : Gurgaon, Haryana
Position :
Job Description : Coralogix is rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing.
By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.
We are looking for a Customer Success Engineer to join our highly experienced global team.
The Customer Success Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.
This role is tasked with helping Coralogix customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Coralogix Platform.
Responsibilities:
Serve as our customers’ single point of contact for any tech-related matters
End to End ownership of customer support case from opening until closure ensuring customer satisfaction
Establish relationships and engage with technical counterparts to drive product adoption and expansion
Train and coach customers to a successful onboarding process and ongoing usage
Advocate internally for customer needs – be the technical voice of the customer within Coralogix
Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
Prioritize and manage several open issues at one time
Properly escalate unresolved issues to appropriate internal teams
Requirements
3+ years of proven experience in customer focus position as a Customer Success Engineer / Support Engineer / Technical Account Manager / Delivery Engineer
BA/BSc degree in Computer Science or equivalent experience
Excellent customer-facing skills
Excellent communication skills in English
Motivation to learn new skills and technologies
Great interpersonal and communication skills
High availability for fast response to customers
Background in AWS, Docker, Kubernetes, Networking – an advantage
Scripting skills in one of the following: Python, Perl, Ruby – an advantage
Experience in SAAS B2B software companies – an advantage
This post is listed Under Technology
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