Release Administrator Job Vacancy in Blackboard Chennai, Tamil Nadu – Updated today

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Full Details :
Company Name : Blackboard
Location : Chennai, Tamil Nadu
Position :

Job Description : Release Administrator
Chennai, India
The Opportunity:
Recently combined with Anthology, Blackboard offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.
We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.
For more information about our company and career opportunities, please visit www.blackboard.com.
Blackboard’s Corporate IT organization manages the enterprise technology that supports our employees across the globe. They are focused on enterprise applications development and support, enterprise architecture, operations, infrastructure, and support. This team works with stakeholders from Finance, Sales, HR, Marketing and other internal business groups to drive initiatives and ensure needs are met. As a Release Administrator, you’ll be in a highly visible role interfacing with the entire IT staff and playing a key role in our organization.
Primary responsibilities will include:
Planning and successfully executing application releases in coordination with customers and IT staff
Creating and maintaining a release SOP
Working with staff to coordinate environment changes
Publishing and owning the release calendar
Coordinating software deployment releases
Coordinating data refreshes for multiple environments
Owning, reviewing, and coordinating changes to release process
Maintaining Configuration, Change, and Release process documentation
Leading and owning the change control process
Owning and managing the infrastructure change process
Running weekly change review board calls
Ensuring all changes are documented properly
Project Coordination
Reviewing and understanding project objectives and business requirements
Documenting and coordinating tasks and following through to ensure completion
Coordinating schedules of all parties
Facilitating and managing communication between consultant and internal teams to ensure understanding and alignment
Process Documentation
Developing and maintaining IT process documents
Identifying gaps and inconsistencies, and working with all relevant parties to correct
Identifying areas for improvement
The Candidate:
Required skills/qualifications:
College degree in Computer Science, Engineering, or related discipline, or relevant equivalent experience
Minimum 2 years of prior relevant experience in IT support
2+ years of experience in Release, Configuration, and Change Management process
An understanding of importance of accuracy, responsiveness, and collaboration with a strong sense of urgency
Strong administrative, coordination, and task management skills with the drive and ability to see tasks through to completion
Strong documentation and communication skills
Ability to work effectively with remote staff distributed globally
Ability to manage work independently and initiate effort to complete goals
Must be available to work until at least 2:00PM Eastern Standard Time (US) during regular workdays (Monday – Friday)
Preferred skills/qualifications:
Formal training and/or experience with project management practices
Formal training and/or experience with change management practices
Software Quality Control experience
Proficient with setup and administration of Smartsheet
Proficient with setup and administration of SharePoint sites
Proficient with Atlassian Suite tools including Jira and Confluence
The Office:
Blackboard has an office in one of the biggest cultural, economic, and educational centers in South India: Chennai.
Located on OMR, the IT corridor of South Chennai
Easy access to Velachery, Thiruvanmiyur Railway station and bus stop
Very close to Tidel Park, Ascendas, and SRP Tools – Holiday Inn
Office provides lunch Tuesday – Thursday and evening snacks Monday – Friday
Office is situated behind Hotel Turyaa on the 5th floor of Rayala Techno Park
Fun Committee, Happy Fete Team, Food Committee, and Sports Committee ensures fun at work
ISR Team actively engages employees in contributing to various local charities
Option for remote work during the COVID-19 pandemic
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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