Systems Admin I (Monitoring) Job Vacancy in Stefanini, Inc Hyderabad, Telangana – Updated today
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Company Name : Stefanini, Inc
Location : Hyderabad, Telangana
Position :
Job Description : As a System Admin I, you will have responsibilities to provide Level 1 support.
You will be the first point of contact for all infrastructure monitoring incidents and requests in a fast-paced professional environment in shift.
You will manage Team who monitor, create & triage incidents.
Good to have troubleshooting skills on Windows Server 2012/2019.
Create documentation & SOP for easing out tasks & resolve Infrastructure related issues.
You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.
Should have excellent written and verbal communication
Technical team handling experience
Good Exposure to ticketing tools (SNOW, JIRA etc.)
Good troubleshooting skills on Windows/Linux OS
Excellent understanding of Infrastructure monitoring
Good exposure on monitoring tools (Zabbix/Dynatrace/SCOM)
Administration of monitoring tools would be good to have skill
Utilize different monitoring tools and email to monitor IT infrastructure for client
Utilize advanced hardware and software troubleshooting knowledge to support users
Install, configure and do regular maintenance of servers on Windows and Linux platforms
Act as Liaison between client and service or hardware provider
Define, write and maintain documentation on IT infrastructure and best practices of the client
Participate in rotating schedule and monthly maintenance activities like server patching would be helpful
Provide restorative or maintenance actions to resolve end-user issues
Assist with special project work as needed
Escalate problems to the next level of support when necessary
Ability to work a 24 x 7 schedule required
Passion, ambition and drive to work in an extremely demanding customer service environment
Demonstrated ability to work under pressure
Outstanding communication skills and a distinct passion for service IT knowledge or a completed apprenticeship
Outstanding customer orientation, i.e. ability to build rapport and trust quickly and to influence an audience through communication to arrive at the best solution
Excellent English written and verbal communication skills, i.e., active listening, ability to clearly summarize an issue, both in writing and verbally
Excellent problem-solving skills, i.e., ability to apply a highly logical and well-organized approach to the analysis and resolution of issues
Basic support knowledge of: MS Windows7/Windows 10, MS Office 2016, Internet browsers, Mobiles (iPhones, Androids) Cisco VPN, Network Printing, wireless routers, Active Directory, MS Exchange, Collaboration tools (SharePoint, WebEx, Egnyte)
Good judgment skills with a strong sense for urgency and attention to detail
Minimum 2+ years of IT Infrastructure monitoring experience
Manage rotational shifts and leading the Team
Manage different shift environment of Monitoring Team
Must be Event Management Base Services
Network Monitoring (NOC)
Server Monitoring
Storage Monitoring
Application Platform Server Monitoring
Hyperconverged Environment Monitoring (VMWare)
Oracle Monitoring
MS SQL Monitoring
Application Monitoring
Basic knowledge regarding MS Windows & MS Office 2016, Windows Active Directory
Excellent verbal and written communication skills
Ability to complete special projects/assignments with minimal supervision
Team and customer-oriented attitude
Shift flexibility performing services for a 24 x 7 Global customer
Outstanding attendance and schedule adherence
Service Now & Zabbix experience is preferred
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