Roadmap and Solutions Deployment – Sr. Executive Job Vacancy in Unilever Bengaluru, Karnataka – Updated today

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Company Name : Unilever
Location : Bengaluru, Karnataka
Position :

Job Description : Job Title: Roadmap and Solutions Deployment – Sr. Executive
Location: Bangalore
Job Description
WHAT IS THE ROLE?
Collaboration Services within UniOps owns and manages products like the Unilever Intranet, Microsoft Teams, Yammer, Email & Exchange, SharePoint, Print & Document capability, and other platforms that make employee and cross organization collaboration possible at Unilever.
This role presents a great first step for those looking become experienced Product Owners/Managers as it sits within the fast and exciting Products and Solutions space. Managing the future roadmaps of our key enterprise collaboration platforms, such as Teams, Yammer, Whiteboard, Viva, etc.; responding to major changes presented in the roadmap by building and deploying innovative solutions; and communicating these changes to end users to enhance employee experience are tasks key to the success of this role.
The role will partner closely and collaboratively with suppliers such as Microsoft, business stakeholders and activation/training experts within the said spaces across a global level and landscape. This person is also the owner of establishing routes of tapping into “Voice of Customer”, keeping a keen eye on platform usage reports and building dashboards to surface data where needed in an agile manner.
A DAY IN THE ROLE WILL INVOLVE:
Track the product roadmaps for all enterprise collaboration platforms owned by Collaboration services in Unilever. Fully own the internal product roadmap for features impacting end users and keeping it current by collaborating with respective product teams.
Conceptualize and deliver innovations that enable effective in-product feature discovery, adoption and communication delivery, and training for the end users.
Assess feature impact and implication of features, and raise with activation, adoption, training, and operations teams, acting as a key link between them.
Analyze platform app and feature usage reports, and identify areas or features of low, under par usage. Building new data-driven reports where required.
Establishing routes of voice of customer, hearing continuous feedback from end users, and passing it on to platform suppliers by working directly with end users, adoption and activation teams, service operations and other key stakeholders.
Representing Unilever’s voice at platform supplier forums/connects, influencing their roadmap to deliver features key the Unilever.
Acquire and develop working knowledge and network to test/pilot new features.
Monitor and ensure process compliance – work with stakeholders within Unilever and Service Providers and the wider business to ensure the service is working as desired
Streamlining processes and tracking the status of work using automated tools, enabling the team to be agile and proactive
Capture, build and share internal and external best practices
Maintain an up-to-date knowledge of emerging process and technology trends and developments in areas of interest to the organization
Support training and testing where appropriate and educate extended user base on solutions as required
Ensure robust controls are in place for security and access to systems and enabling technologies
SKILLS:
Reasonable exposure to, and knowledge of enterprise collaboration products like Microsoft Teams, Yammer, or similar.
Prior experience in Partnering a Business Function and Markets
Exposure to lean agile ways of working, and DevOps planning tools like Azure DevOps; Process design and modelling.
Basic IT project management experience in cross functional-culture-geography in regional-global setting
Working with Service Operation teams and understating of Service Operations principles.
Experience in working with multi-vendor teams and global suppliers
Appreciation of the processes and desire for product ownership and management
Basic exposure/working know how of Power Platform (PowerApps, Power Automate and PowerBI) will be a plus
Previous experience with change and adoption planning, execution. Experience in liaison with global comms teams, creating and working with help files is highly appreciated.
Exposure to Service Introduction and associated processes will be a plus.
A strong and self-confident influencing style, being able to inspire confidence in customers and influence suppliers.
Highly analytical mindset with strong ability to identify potential impact and blockers, problem solve and resolve them.
Passion for simplification and continuous improvement
Strong interpersonal skills with the ability to collaborate with team members to understand and develop technology solutions and innovations for business needs
Organised, strong time management skills and ability to prioritise multiple tasks in order to meet established deadlines
Excellent communication, active listening and presentation skills and ability to communicate effectively with all levels in the organisation
Team-player who is a proactive self-starter, with the ability to work independently
Strong ethical standards regarding the handling of confidential personal information adhering to Unilever’s compliance standards.

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