Technical Writer Job Vacancy in Standard Chartered Bengaluru, Karnataka – Latest Jobs in Bengaluru, Karnataka
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Company Name : Standard Chartered
Location : Bengaluru, Karnataka
Position :
Job Description : Job: Technology
Primary Location: Asia-India-Bangalore
Schedule: Full-time
Employee Status: Permanent
Posting Date: 03/Mar/2022, 11:45:15 PM
Unposting Date: Ongoing
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Technical writers are skilled wordsmiths that typically develop product manuals, how-to guides, website help sections, journal articles, and other content that distils technical information with ease and clarity.
Because of our commitment to Client satisfaction, Standard Chartered Bank has grown into an industry leader. The driving force behind this success is our unwavering belief in clear and effective communication. We’re searching for an experienced technical writer to join our team and help take our Client focused services to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyse complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.
Objectives of this Role:
Develop comprehensive documentation that meets organizational standards
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative approaches for improvement
Roles & Responsibilities:
Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Work and assist in creating, editing, and reviewing comprehensive technical
documents such as user guides, online help, in-app documents and technical specifications
Coordinate with Software Engineers to obtain an in-depth understanding of the platform, its features and updates.
Analyze the information elicited to create accurate and reliable material that can be understood by technical and non-technical users.
Help review and maintain technical documents to ensure its consistency and alignment with the latest version of the platform.
Regulatory & Business Conduct:
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Integration Design Engineering team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Our Ideal Candidate
Skills and Qualifications:
Bachelor’s degree in relevant technical field
2-4 years’ industry experience as an effective technical writer
Proven ability to quickly learn and understand complex topics
Previous experience writing documentation and procedural materials for multiple audiences
Superior written and verbal communication skills, with a keen eye for detail
Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
Preferred Qualifications:
Proven ability to handle multiple projects simultaneously, with an eye for prioritization
Firm understanding of the systems development life cycle (SDLC)
Previous software development experience
Certification through the Society for Technical Communicators
Experience using XML tools to create documentation
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.
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