Front Office Manager Job Vacancy in IBIS Mumbai, Maharashtra – Latest Jobs in Mumbai, Maharashtra

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Company Name : IBIS
Location : Mumbai, Maharashtra
Position : Front Office Manager

Job Description : Operational
Ensure the Front Office operates successfully and are individually profitable in accordance with the standard of the hotel
Ensure that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed
Work closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance
Ensures strict control of room keys for guests and other departments
Conduct frequent and thorough inspections together with the Asst Manager Housekeeping
Maximises room sales and revenues for the hotel.

Ensures commercial management techniques of availability control are applied to achieve the maximisation of room sales
Makes all decisions regarding overbooking the hotel, ensures all out booking are carried out by a member of management
Ensures Front Office operates with a sales attitude, and all personnel are aware of sales and opportunities within the hotel, which will assist, with the maximisation of revenue
Keeps senior management informed of any risk or opportunity in relation to the pre-set performance figures
Ensures all Front Office personnel are aware of all room sales revenue targets and are kept informed of performance results
Adhere to company credit policies to ensure all revenue expected will be received
Monitors competitor performance both past and future to ensure correct selling strategies are applied
Guest Service
Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Office services
Personally and frequently verify that guest’s check-in/out is receiving the best possible service in line with Accor standards.
Schedules herself to be on the front during peak operation hours, checking on standards of services and cleanliness
Greet and assist at the check in of guests
Ensure a speedy telephone and message service at all times for guests
Ensure that he/she maintains an up to date awareness of current promotions, policy changes and memorandums
Ensure thorough product knowledge of all outlets and departments by all Front Office employees
Maintain and promote excellent working relationships with local travel agents and tour operators.
Pro-active in seeking guest contact and maintaining excellent public relations.
Ensure that guest history records are up to date at all times.
Periodically inspect rooms to ensure cleanliness and the maintenance of rooms.
Constantly aware of new market trends and activities of competitors ensuring that the operation is always one-step ahead of the competition.
Implement a consistent guest recognition programme and maintain a relevant guest database
Administration
Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
Assists with the preparation of the annual Rooms Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees.
Ensure that all room related forms and reports are forwarded in time to the Corporate Office
Payroll and Productivity Management
Exercises efficient Payroll Management/Resource allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible employee base ,multi-skilling and multi-tasking
Directs subordinates to ensure productivity meets standards given in accordance with the Accor Rooms Operations Manual.
Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment
Ensure new technology and equipment are embraced, improving productivity whilst taking work out of the system
People Management
Recruit, select and develop Front Office employees to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
Through hands on management, supervise closely all Front Office employees in the performance of their duties in accordance with policies and procedures and applicable laws
Delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained
Instill the Training philosophies of the company and work closely with the HR Manager developing Departmental Trainers, ensuring that all Team Leaders and Associates take an active role in the training and development
Develop and assist with training activities focused on improving skills and knowledge
Ensure employees have a complete understanding of rules and regulations, and that behaviour complies
Monitor employee morale and provide mechanisms for performance feedback and development
Conduct Annual Performance Appraisals providing honest and appropriate feedback
Effectively communicate guiding principles and core values to all levels of employees
Health & Safety Responsibilities/ Duties
Establish and maintain safe working conditions and practices following Accor Health, Safety and Environmental policies.
Ensure all practicable steps are taken to maintain a safe work environment following Accor Health, Safety and Environmental policies.
Ensure all staff within the department are fully conversant with departmental fire and evacuation procedures.
Ensure all hazard are recorded and reported to the Management and that they are investigated appropriately with controls identified and reviewed.
Implement Accor policy on prevention of Harassment/ Bullying in the Workplace according to guidelines.
Ensure all protective clothing and equipment is provided to employees where necessary, maintained and they are train its use.
Ensure all workplace accidents and incidents are reported accurately and promptly on the prescribed form, with appropriate investigation and corrective action taken.
All serious harm accidents are reported to management immediately and within 7 days in writing.
All new and transferring staff have training and ongoing supervision to ensure they have the knowledge and skills to perform work tasks in a safe manner.
Rehabilitation support and assistance is provided to injured workers following Accor guidelines.
Review and develop health and safety policy objectives and plans at least annually.
Be proactive in keeping departmental health and safety records and information up to date.
Ensue site visitor / contractor entry procedures are applied.
General
Represents ROOMS on the hotel Executive Committee ensures the efficient and smooth operation.
Attends and contributes to all Meetings as required
Ensure all employees provide a courteous and professional service at all times
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
Strictly adhering to rules and regulations established in the Employee handbook and the hotels policies concerning fire, hygiene and health and safety
Take an active involvement in the Welfare, Safety, Development and well being of employees providing advice, counselling and truthful, diplomatic feedback
Ensure high standards of personal presentation and grooming
Maintains positive guest and colleague interactions with good working relationships.
Exercise responsible management and behaviour at all times and positively representing ibis, Mumbai Airport.
Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company
Facilitates the functioning of and / or oversees the functioning of Housekeeping Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties.

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