System Administrator Job Vacancy in Cotiviti India Coimbatore, Tamil Nadu – Latest Jobs in Coimbatore, Tamil Nadu

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Company Name : Cotiviti India
Location : Coimbatore, Tamil Nadu
Position : System Administrator

Job Description : System Administrator
Position Description
Title: System Administrator, Desk Side
Position Summary
This position is responsible for the maintenance of Connolly’s Client Environment. Areas of responsibility include, but not limited to, hardware and software for workstations, full user support, and technical problem resolution for all Connolly facilities and locations.
Key Responsibilities
Customer Service & Delivery
Monitor and complete tickets within SLA timeframe in assigned queues. Escalate issues as required/needed. Coordinate with other staff for the purpose of completing projects/request efficiently. Create accurate documentation for all customer interactions. Ensure effective and efficient delivery of ITIL processes such as Incident, Request and Problem Management.
Desktop Support
Maintain an accurate inventory of all IT equipment associated with Desktop Support (spare parts, end user equipment that is online and in use, software licenses required for end user equipment). Ensure software required for end users is configured correctly and functioning at peak performance. Collaborate with System and Network Administrators to ensure that front-end systems are communicating/functioning with
back end systems and network at optimum levels. Analyze technical issues and problems, diagnose problems, provide support to employees and assist other IT staff with issues. Manage and monitor the distribution of all end user software security patches, updates and encryption.
Critical Success Factors
Communication
Demonstrates exceptional skill in verbal and written communications. Prepares written material that follows generally accepted rules of style and form, is appropriate in tone, and accomplishes the intended purpose. Expresses information, in writing and orally, in a succinct and organized manner that is appropriate for the intended audience; effectively listens to others and clarifies information as needed.
Continuous Learning
Demonstrates willingness and ability to learn. Picks up on technical things quickly; can learn new industry, company, or technical knowledge as well as business skills. Develops and maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies. Encourages and supports learning in others.
Customer Focus
Demonstrates ability to effectively work with clients, customers, and partners to accurately assess needs, provide information or assistance, resolve problems, or satisfy requirements; demonstrated knowledge of and interest in the Company’s business, products and customers and commitment to providing exceptional service and support to customers. Excellent communicator.
Decision Making/Problem-Solving
Makes good decisions based on a mixture of analysis, wisdom, experience, and judgment. Makes tough decisions in a timely manner even under tight deadlines and pressure; has a bias for action. Demonstrates flexibility in problem solving and adapts solutions to business needs. Can recommend new approaches and solve problems in intelligent, creative and appropriate ways.
Energy & Enthusiasm
Hard working, persistent and full of energy for the things that he/she sees as challenges. Believes in the philosophy that “today is too late” while at the same time operating from a strong set of core values and principles.
Information and Knowledge Sharing
Willingly and consistently shares knowledge and information with colleagues and management for the good of the department and the organization. Demonstrates a cooperative orientation towards others. Consistently demonstrates a team orientation team spirit in both action and attitude.
Interpersonal/Relationship Building
Experience in working closely with all levels and areas of the organization. Demonstrates ability to build and maintain positive and productive working relationships with all kinds of people, up, down and sideways, inside and outside the organization; seeks and values the contributions of others.
Lives our Values
Understands and consistently demonstrates the spirit and behaviours associated with Cotiviti’s values.
Organization/Project Management
Demonstrates a systematic approach to organizing and completing work. Has a system for managing tasks and information that is flexible, logical and can be understood and accessed by others. Uses time effectively in completing assigned responsibilities.
Education
Educational Requirements
Bachelor’s degree in Computer Science or related field required.
Certifications & Licensures
Certifications Preferred
Skills and Experience
Experience Requirements
A Bachelor’s degree in Computer Science or other related field.
3+ years working in a systems administration with a focus on operational excellence and process automation.
Ability to communicate clearly, simply, and effectively on both technical and non-technical matters to peers and all levels of the organization. Excellent interpersonal and communication skills, both written and verbal.
Problem Solving
Demonstrates good problem-solving skills. Can differentiate a small discrepancy from a large on and takes appropriate action. Learns through experience and applies learning appropriately to future situations. Knows when to solve problems on own and when to consult supervisor or others for support.
Teamwork
Contributes to creating and maintaining an environment of cooperation, pride, trust and group identity; demonstrates an understanding of broad team goals and works effectively with others to achieve goals; contributes positively to an open exchange of ideas and an atmosphere of open communication and team spirit. Demonstrates ability to build and maintain positive and productive working relationships across a broad range of people and groups. Considers and responds appropriately to the needs, feelings and capabilities of different people in different situations; is tactful and treats others with respect; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Seeks the advice/counsel of supervisor or other managers as appropriate.
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