Customer Experience Advocate I Job Vacancy in HUNTER COMMUNICATIONS Central Point, OR 97502 – Latest Jobs in Central Point, OR 97502
Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : HUNTER COMMUNICATIONS
Location : Central Point, OR 97502
Position : Customer Experience Advocate I
Job Description : Description: Under the general supervision of the Customer Experience Manager, the Customer Experience Advocate will be responsible for the direct interface with customers and support personnel. You will administer databases such as but not limited to telecom billing software Rev.io and Zendesk ticketing system. Will be responsible for answering the telephone, taking orders, trouble tickets, entering customer information the billing system, and answering general billing questions. The position will also be responsible for taking payments and issuing adjustments, as necessary.ESSENTIAL FUNCTIONS:Provide Customer support, including new sales and order validation and, billing research, scheduling and resolution of customer concern/issues.Support customers with problem resolution skills, including coordination with other internal departments.Resolve customer complaints by determining the cause of the problem while offering the best solution to solve the problem. Follow up with customers in a prompt manner.Identify and help implement improvements to the daily process.Handle customer inquiries both by telephone, chat, and email.Follow up with customers in a prompt manner.Maintain accurate records for customers and company.Perform research to resolve customer inquiries.Make adjustments to customers’ accounts when necessary.Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Troubleshoots and resolves or escalates problems to the next level in a timely manner while following consistent, standard approaches.Monitor Ticketing/Tasks system and react promptly to incoming tickets from customers.Manage workflows of new service orders and assist, as necessary.Other duties as assigned by your manager or lead.Work with all levels of office staff, Managers and Senior Leadership Team.. Requirements:Knowledge of commonly used telecommunications concepts, practices, and procedures.Strong knowledge of telephone features and services.Ability to follow instructions and pre-established guidelines.Proven track record in successful resolution of customer issues.Attention to detail is essential.Ability to work independently and multitask.Strong verbal communication skills.Attention to detail and strong documentation skills.QUALIFICATION STANDARDS:Education:High School Diploma or GED Certificate required.Experience:General knowledge of computers, phones and voice features with an understanding of basic telephony knowledge.Able to listen, speak plainly and communicate effectively even during stressful situations.Experience with computers and software such as Google Suite and Microsoft programs is required.The ability to multitask, effectively communicate, problem solve and accomplish organizational goals by accepting ownership for completing new and different requests.Job Type: Full-time
This post is listed Under Jobs in General Category
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company