Customer Experience Analyst III Job Vacancy in IGT Reno, NV 89521 – Latest Jobs in Reno, NV 89521
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Company Name : IGT
Location : Reno, NV 89521
Position : Customer Experience Analyst III
Job Description : Location:
Reno, NV, US, 89521
Requisition ID: 8944
IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
IGT is committed to fighting the COVID-19 pandemic. All newly hired employees at IGT must receive the final dose of the COVID-19 vaccine before they begin work unless they are approved for medical or religious accommodation.
Overview
The Customer Experience Analyst will report into the Quality and Process Improvement organization to provide support to improve product and process quality and enhance the customer’s experience. This position has exposure to executive management and will include analyses such as: Root Cause Analysis, Corrective Action and Preventative Action, and other ad-hoc projects as requested. This function will drive urgent product and process improvements to support the strategic direction of the company.
Responsibilities
Performs investigation of product quality issues reported through various channels. Works with functional organizations to determine root cause, drive corrective action, and preventative measures.Works with business leaders and cross-functional teams to represent the interests of customers and stakeholders and drives the integration of feedback into decisions on process changes.Participates in targeted customer/field visits as needed.Tracks and monitors resolution of issues and communicates back to stakeholders to assure a closed-loop process.Refines and continually improves internal processes to achieve a quick and effective resolution.Could include other task assigned such as assisting in preparation and execution of Factory Certifications Audits.
Qualifications
Bachelor’s Degree or equivalent experience required.5-8 years experience with data analysisSix Sigma Green Belt certification is a plusSolid product and process knowledge to enable accurate evaluation of effective corrective action to prevent issue recurrence.Critical problem-solving skills; good grasp of problem identification, troubleshooting, and decision-makingAbility to analyze data to identify trends and patterns in issues.Intermediate level SAP knowledge, familiarity with Bills of Material, Variant Configurator, Serena, and JIRA. Excel experience a plus.Excellent written and verbal communication skills, ability to interface effectively with all levels of management.Ability to travel.Advanced ability to research complex issues
Keys to Success
Building collaborative relationshipsDecision makingDrive resultsFoster innovationPersonal energySelf-leadership
#LI-MP
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.
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