Customer Service Associate – Rejuvenation Job Vacancy in Williams-Sonoma Inc. Customer Care Centers Las Vegas, NV – Latest Jobs in Las Vegas, NV
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Company Name : Williams-Sonoma Inc. Customer Care Centers
Location : Las Vegas, NV
Position : Customer Service Associate – Rejuvenation
Job Description : Williams-Sonoma, Inc.
Customer Service Associate – Rejuvenation Team
In center opportunity!!*
About your role and the team
Serve as the primary after-sale customer contact; independently solve a variety of challenges with limited supervision while consistently providing excellent customer service on a small, exclusive in-center team for one of the fastest growing brands in the company.
Job Duties: Your day to day
Solve the problem efficiently: Quick with quality
Make it personal: Take ownership
Inspire customer loyalty: Give them a reason to come back
Listen Carefully: Be attentive
Empathize and show effort: Because we care
You’re excited about this opportunity because you will…
Provide shipping information on customer orders
Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
Provide product information to customers
Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma. Inc. guidelines
Interact with various departments on customers’ behalf
Process written correspondence
Perform special tasks and non-phone projects to support the department as assigned
Complete other duties as assigned
Assist with Sales and Service calls
Why you will love working at Williams-Sonoma, Inc.
We’re a successful, fast-growing company with an entrepreneurial vibe
You will have endless promotional opportunities
Comprehensive health benefits and perks
We’re at the forefront of tech and retail, redefining technology for the next generation
We’re passionate about our internal and external clients and live/breathe the client experience
We have a recognition program unlike any other
A smart, experienced leadership team that wants to do it right and is open to new ideas
We believe in autonomy and reward taking initiative
Monthly performance bonuses, up to $500 per month!
Full time, full benefits with medical/dental/vision/401k
We’re excited about you because…
You have a minimum of 1 year Customer Service experience.
You have strong knowledge of computers, internet programs and Microsoft product lines
You demonstrate flexibility, adaptability, independent decision making and problem solving skills.
You’re tech savvy with ability to pick up new systems quickly
You want to work in our center
Technical Competencies required:
Proficiency with Microsoft SharePoint and Office applications
Solution-oriented and desire to drive improvement
Strong relationship-building skills; with ability to adapt with a diverse clientele
This role is not eligible for Visa sponsorship or relocation assistance.
Williams-Sonoma Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
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