Director of Communications Job Vacancy in TMG – Transportation Management Group Las Vegas, NV 89118 – Latest Jobs in Las Vegas, NV 89118

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Company Name : TMG – Transportation Management Group
Location : Las Vegas, NV 89118
Position : Director of Communications

Job Description : Brief Description
Director of Communications plans, directs, and coordinates the communication department of the organization. The Director is responsible for ensuring and improving the performance, productivity and efficiency within their department Main Job Tasks and Responsibilities · Plan, organize, and manage the work of staff members to ensure the work is accomplished in a manner consistent with organizational requirements. · Assist Operations Director in investigating and resolving customer and employee complaints. · Serve as a contact person for all workers within the dispatch department. · Implement schedule and policy changes. Responsible for creating an efficient department work schedule weekly. · Collaborate with other Managers and staff members to formulate and implement policies, procedures, goals, and objectives. · Monitor the dispatch department to ensure all staff complies with company policies and procedures. · Control inventory and submit inventory requests as needed. · Delegate tasks and accountability to Supervisors and staff within the department. · Prepare Management recommendations for Operations Manager, such as proposed policy changes, schedule changes related to transportation needs, etc. · Conduct employee training sessions on subjects related to the company and department as needed. Responsible for conducting department meetings. · Responsible for assisting Human Resources with recruiting as needed within the department. Must be involved in the interviewing process. · The Director will make sure all employees understand the essentials of the job, as well as how to stay motivated and remain calm in distressing situations. · Must initiate and train all new hires within the department. · Must encourage teamwork and exemplify company standards. · Responsible for completing employee performance evaluations when due. · Must be able to fill shift vacancy when needed. · Responsible for disciplinary action within the department as needed with assistance from Human Resources Manager or Operations Manager. · Uses a computer-aided dispatch system, receives non-emergency calls, and inputs them into the system. · Dispatches calls and routes transporters efficiently. · Able to keep track of dispatch calls and driver locations to make sure all assets are being effectively utilized. · Remain professional and maintain confidentiality always. · Responsible for investigating all complaints, injuries, and dispatch department issues or discrepancies. These must be reported to the Operations Manager. · Operate a variety of communications and computer equipment including two-way radios, telephones, computer systems, tablets, and fax machines. Knowledge, Skills, and Abilities · Reading comprehension · Time management · Active listening · Leadership and coaching · Critical thinking and problem solving · Active learning · Effective Communication via both verbal and written means · Judgement and decision making · Basic Mathematics · Negotiation · Monitoring · Complex problem solving · Confidentiality · Teamwork · Conflict management · Stress tolerance · Planning and organizing · Clerical · Adaptability · Microsoft Office including Outlook, Excel, Word, and Powerpoint.
Education/ Experience/ Other Requirements ·
Associate’s Degree minimum. · Must be over 25 years of age · Minimum 5 years of Supervisor or Management experience · Minimum 6 years of Customer Service experience · Minimum 3 years of Dispatching experience related to transportation · Flexible schedule (Company operations 24 hours a day, 365 days a year) · Knowledge of Las Vegas and outlying cities · REQUIREMENT OF COMPANY CELL PHONE TO BE ISSUED
Job Type: Full-time
Pay: $45,000.00 – $60,000.00 per year
Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Schedule:

10 hour shift
12 hour shift
8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
On call
Weekend availability

Supplemental Pay:

Bonus pay

Ability to commute/relocate:

Las Vegas, NV 89118: Reliably commute or planning to relocate before starting work (Required)

Education:

Associate (Preferred)

Experience:

Transportation Dispatch: 5 years (Required)
Supervising: 5 years (Required)

Shift availability:

Day Shift (Required)
Night Shift (Required)
Overnight Shift (Required)

Work Location: One location

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