Director of Operations Job Vacancy in 24-7 Intouch Las Vegas, NV – Latest Jobs in Las Vegas, NV
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Company Name : 24-7 Intouch
Location : Las Vegas, NV
Position : Director of Operations
Job Description : About 24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story – https://youtu.be/a6CvsUKYN8g
About the Job
Are you looking for an exciting new challenge? 24-7 Intouch is looking for you!
As one of the world’s leading outsourcing companies, 24-7 Intouch is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
We’re hiring a Director of Operations to be involved in all facets of our contact center operations including hiring, training, quality control, reporting, performance optimization and partner services. Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.
As Director of Operations, You Will…
Drive “best practices” in all areas of responsibility
Ensure proper planning, staffing, training and development is achieved across all teams
Be responsible for ramp-up drives and goals
Create action plans for continuous growth and improvement, business development and client satisfaction
Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service
Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes
Support and drive the 24-7 Intouch culture within teams and at our campuses, while also integrating partner culture
Motivate and inspire teams, while building trusting relationships throughout the organization
Develop and execute motivational incentives on the floor
Partner with stakeholders across the organization in a collaborative manner to ensure consistency within Operations
Maintain close auditing cadence through reporting, observations and personal contact
Work directly with Operations Workforce Optimization teams to deliver client staffing requirements
Requirements
As Director of Operations, You Have…
Post-secondary diploma or degree with a major in Business
7 – 9 years of experience in contact center leadership, including managing cross-functional teams
5 years of relevant experience in client relationship management
Experience in analyzing/influencing profit & loss statements and performing cost analysis
Experience with maintaining and developing operational statistics, financial management information and results reporting
Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments
Excellent organizational and time management skills with the ability to work under tight deadlines
The ability and motivation to meet program and internal business KPIs
The ability to implement change and innovation throughout teams
Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!
24-7 Intouch is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, arrest and conviction records, or any other characteristic protected by law. 24-7 Intouch will comply with all local fair chance ordinances.”
Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. 24-7 Intouch also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.
By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining hisher personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
U.S Department of Labor Posters
Benefits
Benefits of Working as a Director of Operations…
Competitive salary ranges from $75,000 – $100,000 (dependent on experience, certifications, and portfolio)
Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
Amazing career growth opportunities
Please note that any such advancement or growth opportunity within the company does not constitute the filling of a vacancy or open position and instead constitutes an opportunity to advance into a more senior role based on time in service and exceeding company expectations.
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