Front Desk Agent Job Vacancy in Hampton Inn Las Vegas, NV – Latest Jobs in Las Vegas, NV
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Company Name : Hampton Inn
Location : Las Vegas, NV
Position : Front Desk Agent
Job Description : Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere by acting pleasant, professional and efficient.
Primary Responsibilities
Books guest reservations and/or coordinates with reservation center
Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Answers and routes calls as appropriate; takes guest messages with accuracy
Assists with sales and marketing efforts as directed by the General Manager
Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass on log
Replenishes continental breakfast as needed and keeps area clean
Ensures common area/lobby is clean
Performs laundry functions as directed
Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
Answers phone in a prompt, efficient, and friendly manner.
Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.
Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.
Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank. Balances cash draw at open and closing of each shift.
Transmits and receives messages using equipment such as computer, telephone, email, fax and switchboard.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.Note: Other duties as assigned by supervisor or management
Education/Experience: Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.
Skills and Qualities :
Interpersonal skills
Computer skills
Typing
Patience and Understanding
Customer Service Orientation
Sales Orientation
Judgment and decision making skills
Knowledge of surrounding area
Job Type: Full-time
Pay: $13.00 – $14.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
Schedule:
8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
Weekend availability
Supplemental Pay:
Bonus pay
COVID-19 considerations:Practicing all required COVID precautions at hotel.
Education:
High school or equivalent (Preferred)
Experience:
Hotel experience: 1 year (Preferred)
Work Location: One location
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