Front Office Team Member Job Vacancy in OB/GYN Associates (Reno, NV) Reno, NV 89503 – Latest Jobs in Reno, NV 89503

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Company Name : OB/GYN Associates (Reno, NV)
Location : Reno, NV 89503
Position : Front Office Team Member

Job Description : All new employees of OB/GYN Associates will be required to be fully vaccinated against COVID-19.
Our Purpose at OB-GYN Associates:
OB-GYN Associates’ purpose is to provide our patients with high quality and comprehensive women’s healthcare. Our physicians and staff are committed to provide this care by using an experienced and evidenced based approach to the clinical application of this care. Each patient will be treated with respect and compassion in an environment that conveys efficiency and professionalism.
As a leader in women’s health for Northern Nevada, we strive to provide a fast-paced and friendly environment for patients and employees alike. Our culture revolves around respectful working relationships and strong problem-solving abilities.
Some of the great rewards that come with full time employment include:
· A generous employer contribution to retirement accounts (no matching contribution necessary)
· Employer paid AD&D Life Insurance and Employer paid Long Term Disability coverage
· Minimal employee contribution toward premium for self-coverage Medical/Vision/Dental plans
· Employer provided company logo wear shirts/scrubs
· Employer paid holiday and seasonal events
· Potential for incentive bonus monthly based on patient satisfaction survey results, up to $1200 per year
Qualified candidates will be sent a follow up email with instructions for completing a video interview as the first step in our interview process. Any candidates that are given an offer of employment will be screened with E-Verify. All employment offers are contingent upon successful drug and background screen.
Values: *We seek to find employees that exhibit the following values:
Compassion
· You inspire others with your thirst for excellence and compassion for patients
· You care intensely about patient outcomes and team success
· You celebrate team wins
· You are tenacious
Selflessness
· You seek what is best for patients and the group, rather than best for yourself
· You are ego-less when searching for the best ideas
· You make time to help colleagues
· You share information openly and proactively
Communication
· You listen well, instead of reacting fast, so you can better understand
· You are professional, compassionate, concise and articulate in speech and Writing
· You treat people with respect independent of their status or disagreement with you
· You maintain calm poise in stressful situations
Honesty
· You are known for candor and directness with kindness
· You are non-political when you disagree with others
· You only say things about fellow employees you will say to their face and get the right people in the room
· You are quick to admit mistakes
Judgment
· You make wise decisions based on our mission (people, technical, process and creative) despite ambiguity
· You identify root causes, and get beyond treating symptoms of problems
· You think strategically, and can articulate what you are, and ore not, trying to do
· You smartly separate what must be done well now, and what can be improved later
Courage
· You say what you think in a respectful and compassionate way even if it is controversial
· You make tough decisions without excessive agonizing
· You question actions inconsistent with our values
Curiosity
· You learn rapidly and eagerly
· You seek to understand our patients, their concerns
· You are broadly knowledgeable about our specialty and business to understand how your work has an impact
· You contribute effectively outside of your department to all areas
Innovation
· You re-conceptualize issues to discover practical solutions to hard problems
· You challenge prevailing assumptions when warranted, and suggest better approaches
· You create new ideas that prove useful
· You keep us evolving by minimizing complexity and finding time to simplify
Impact
· You accomplish amazing amounts of important work for patients
· You demonstrate consistently strong performance so colleagues can rely upon you
· You focus on great results rather than on process
· You exhibit bias-to-action, and avoid analysis paralysis
Job Description:
Title- Front Office Team Member
Reports to- Front Office Supervisor
Roles:
This position is responsible for the operations of phone operator, front desk check-in and front desk check-out positions and functions. This position will eventually encompass a rotation-based schedule to each of the three positions, fostering a wide breadth of knowledge in the front office operations and creating a change in role/environment on a frequent basis to allow for variety to your schedule.
In the phone operator position, using a computerized system, all calls during business hours are answered and routed to the appropriate function and person. Many calls are typically completed in less than 30 seconds and upwards of 400 calls per day may be answered and routed. For calls for the medical team, an electronic message is created and routed to the applicable clinical team member. In periods of high call volume, support team members assist in maintaining high levels of service by answering excess calls. Additionally, this position provides the mail function in outgoing and incoming mail distribution. Other duties include scanning and routing of patient paperwork into the electronic medical record.
The check-in position is responsible for the check-in of patients for appointments, collection of patients’ shares of costs, demographic updates and the efficient flow of patients into our practice. This position must present a positive first impression and is the initial face to face contact with our patients. The patient information input into the practice system is critical to patient care and insurance billing.
The check-out position is responsible for checking out of patients and scheduling follow up appointments, helping manage schedule for no shows or cancellations, and works with the hospitals to send patient medical information in a timely manner.
Operations:
· Answers, screens, and routes outside calls
· Supplies information to callers
· Creates and routes electronic messages
· Determines priority of messages for runners based on key medical flags.
· Responsible for sorting mail, keeping money in the postage machine, and running mail through postage meter
· Looks up patients’ appointments in the computer
· Files patient information electronically in our EMR system/performs scanning duties
· Greets patients warmly as they walk into the practice.
· Checks patient in and collects the appropriate share of costs, (Copay, deductible, self-pay)
· Enter patient information into EMR including demographic and insurance information
· Helps manage appointment no-shows, reschedules, or cancellations
· Works with Medical Assistants to inform patient of schedule updates (late times or doctors call out).
· Reconciles receipts to daily batches and maintains an accurate cash drawer
· Scans and index documents to patient system
· Check out patients and schedule appointments.
· Support the medical records function with scanning and indexing of documents.
· Other duties as assigned
Working Environment:
· Physical Demands
*Lifting Requirements 0-25 pounds
*Frequency of lifting 0-25% of the time
*Average percent of time during regular shift devoted to; standing, walking, bending, reaching and sitting < 10% *Ability to grasp with both hands, pinch with thumb and forefinger turn with hand/arm and reach above shoulder height. *Ability to speak on the telephone and write/type simultaneously *Ability to operate telephone system, office equipment, computer system · Visual, Hearing, Dexterity and Mental Demands *Vision Adequate to perform the essential functions of the job such as reading reports, equipment and computer terminal *Hearing Adequate to perform the essential functions of the job such as answering the telephone *Speaking Adequate to perform the essential functions of the job such as communicating via telephone and in person for the purpose of relaying necessary information *Dexterity Adequate to perform the essential functions of the job as it relates to performing operation of equipment *Mental Demands Adequate to perform the essential functions of the job such as pressure to dealing with patients and guests under stress or unhappy, managing multiple tasks. Working Conditions · Position requires work in normal office environment 100% of the time. Exposure to bio-hazardous materials and medical chemical is minimal. Qualifications: Must have strong computers skills. Must have the ability to create a patient-friendly environment that displays professionalism, compassion, and caring. Must have high school diploma or equivalent. Must successfully complete a background check and drug screening. All new employees must be fully vaccinated against COVID-19. Job Type: Full time, hours are Mon-Fri 7:45a-5:00p Salary: starting at $14.77/hr and top out for this job at $20.68/hr. Upper end of range reserved for candidates with extensive experience or longevity with OB/GYN Associates. Job Type: Full-time Pay: From $14.77 per hour Benefits: 401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule: 8 hour shift Monday to Friday Supplemental Pay: Bonus pay Application Question(s): Are you fully vaccinated against COVID-19? Proof of vaccination would be required to work in our office. Education: High school or equivalent (Required) Experience: Customer Service: 1 year (Required) Work Location: One location This post is listed Under Jobs in General Category Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company