Guest Experience Billing Specialist Job Vacancy in Kasa Living Las Vegas, NV – Latest Jobs in Las Vegas, NV
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Company Name : Kasa Living
Location : Las Vegas, NV
Position : Guest Experience Billing Specialist
Job Description : This role is fully remote, we set a location because some job boards require it.The RoleKasa is searching for a remote Guest Billing Specialist to join our Guest Experience team, reporting to the Senior Manager of Guest Communications. As a Guest Billing Specialist, you will help build Kasa’s global brand by ensuring reservation accuracy, resolving guest billing inquiries, and performing recurring audits to maximize guest satisfaction and financial reporting accuracy. You will have an opportunity to see firsthand how we take care of our guests and also have insights into the revenue side of the business.Individuals with at least one year of administrative, audit, billing, or hospitality experience are encouraged to apply.About the TeamThis role is in our Guest Experience department, but will work very closely with departments across Kasa. We have team members located all over the US and the world. Our team is full of people with diverse backgrounds and we work hard to maintain a positive environment within the department. Everyone joined Kasa because they are passionate about travel and hospitality and they stay because of our great culture.Day in the life of a Kasa Guest Billing SpecialistAs a Guest Billing Specialist, your typical day will include performing billing audits and adjusting reservation data to ensure financial accuracy. You will regularly contact guests by email, phone, text, SMS to resolve billing issues and payment inquiries based on these findings.You will work closely with the Communications, Reservations, and Portfolio teams to ensure the accuracy of reservation reporting and to deliver expedient resolutions for payment. You will often need to work cross-collaboratively to process payments for unique reservation circumstances and long-term stays.Some key duties of this role will be to help ensure that all billing-related transitions and activities are completed for new building transitions, support resolutions with our distribution partners, and manage the processing of long term stay payment plans.Experience
At least one year of experience in an administrative, night / sales audit, AR or billing
Skills: Proficient in Microsoft Excel and/or Stripe; accounting background preferred but not required
Excellent attention to detail and strong time-management skills; this role involves multiple ongoing processes that require superior attention to detail
You’re highly motivated and able to maintain efficiency while working independently
You’re proactive by nature and can act decisively when needed
You’re a team player who is committed to uplifting your coworkers and the company
Plus if…
You’ve worked in the hospitality industry at some point in your career
You’ve worked for small and large enterprise companies
In one year, you will succeed at Kasa by having:
Taken ownership of daily audit and billing resolution processes
Helped create new billing processes and improve reservation financial accuracy
Contributed to high guest satisfaction scores related to billing support
Collaborated with Communications, Reservations, and Portfolio teams to eliminate reservation billing errors and improve financial reporting accuracy
Benefits
Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a 50% discount on any nights for friends and family
Competitive Salary: We offer base salaries at or above market rates plus additional earning opportunities based on the position
Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most
Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
Who We AreKasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well priced, trustworthy, and that offers a large selection of great locations. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few Kasa to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include lively All-Hands meetings, department get-togethers (online and in-person), and teamwide celebrations of important milestones. We offer benefits that encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are crucial to Kasa’s mission. Accordingly, every new Kasa team member gets trained in our Guest Experience Akademy during their onboarding.Our team is fortunate to have diverse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasa’s vision and culture speak to you, and you’re up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!
Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here_ and _here.
Job Type: Full-time
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