Information Systems Technician I Job Vacancy in City of Reno, NV City of Reno, NV – Latest Jobs in City of Reno, NV

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Company Name : City of Reno, NV
Location : City of Reno, NV
Position : Information Systems Technician I

Job Description : Description

Join the City of Reno and become part of an amazing team who strives every day to make our community a place we are all proud to call home.

The successful candidate in this position will perform a variety of first level support functions related to the support of City computers, telecommunications equipment and systems. They will respond to requests and inquiries from system users and IT staff. They will also be responsible for completing deployment, troubleshooting and repair of electronic equipment.

This is an open competitive recruitment for
all
qualified applicants.

There are currently two vacancies in the Information Technology Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Examples of Essential Functions

Answer help desk calls and monitors the ticketing system to provide assistance for end user computer related problems including hardware, software, telephones, printers, peripherals, and related equipment; determine severity of problems and resolve or refer to appropriate staff member or vendors
Install, upgrade, and configure computers, telephones, printers, and peripherals such as scanners, disk drives, memory, system boards, keyboards, and monitors.
Load and test all upgraded operating systems and computer software; maintain detailed installation and upgrade records.
Respond to customer service requests that require excellent customer service skills and technical proficiency in regards to hardware and software problems.
Diagnose computer and software problems; perform routine repairs and replacements; contact vendors and make arrangements for repairs.
Install and support a variety of department-specific software packages.
Maintain the City’s technology equipment inventory; receive and store all related hardware and software; process and send equipment to vendors.
Create online and hybrid meetings for departments, run and administer in-person and hybrid equipment during public meetings, and diagnose potential problems with equipment.
Provide assistance to other Information Systems positions as required; edit documents, instructions, spreadsheets or data.
Communicate with vendors to process returns, troubleshoot software issues, and process outdated equipment.
Remain abreast of new and emerging technology trends, and relevant computing equipment and systems.
Perform related duties as required.

Minimum Qualifications

The following minimum qualifications are required to be met at the time of application. Education:

High school diploma or the equivalent
College level course work in computer science, information systems, business, or a closely related field

Work Experience:

Two years of computer help desk experience

License:

Valid driver’s license

Substitution:

Associates degree with course work in computer science and/or information systems may be substituted for one (1) year of the required work experience
CompTIA (Professional) or Microsoft certifications may be substituted for one (1) year of the required work experience

Important Notice:
The City of Reno will require the successful candidate for this position to be fully vaccinated against COVID-19 as a condition of employment. Verification of vaccination status will be required at the time of job offer, requests for reasonable accommodation will be considered. Please
DO NOT attach any individual health information related to COVID-19 vaccination status to the application.

**Bilingual candidates are strongly encouraged to apply.**

Supplemental Information

To Apply: Please submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by April 3, 2022 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or 5th floor Civil Service Offices, any locations of Nevada Job Connect or any local library or educational facility. If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627. Examination Process: Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which include a Cognitive Abilities Test and a Customer Service Aptitude Profile; along with a Training and Experience evaluation (T&E) weighted as follows.
Training & Experience Evaluation = 70%
Cognitive Abilities Test = 30%
Customer Service Aptitude Profile = Informational purposes only Online Assessment Details: Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window. The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on April 3, 2022. Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process. T&E Evaluation Details The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked “QUESTIONS” on the job announcement page. The T&E must be submitted online at the time of application.

Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.
Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.
“See Resume” or “See above,” etc., are not qualifying responses and will not be considered.
Changes or corrections to your responses cannot be made once your application packet has been submitted.
TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

NOTIFICATION: Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified. TESTING ACCOMMODATION: If you wish to identify yourself as an individual with a disability and will be requesting an accommodation, that request must be made to the Chief Examiner no later than the closing date of this announcement. APPOINTMENT & CERTIFICATION: Appointments to positions in the City’s Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person’s rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable. EMPLOYEE/VETERAN PREFERENCE (IN THE EVENT OF TIE SCORES):
On open competitive examinations, in the event of tie scores resulting from final rating an eligible will be awarded veteran’s preference and provided a rank preference if one (1) of the eligibles has submitted proof of honorable discharge from the military service. In the case where two (2) or more of the eligibles who have received the same score and have been awarded veteran’s preference, the ranking shall be determined by a random assignment by computer. A candidate who desires to claim veteran’s preference must, at the time of application, submit documentation of honorable discharge from the United States Armed Forces. This preference will only be administered in the event of tie scores. Documentation must be submitted at the time of application. QUESTIONS/UPDATES: Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223. The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.

BENEFITS IN BRIEF

Please Note: The following benefits are currently under review and subject to change at any time.

No state income tax.

Nevada PERS retirement plan. Vesting in 5 years.

No social security participation (1.45 % Medicare deduction required).

City paid medical, dental, and vision insurance coverage for employee. City pays a substantial amount towards dependent coverage.

City paid long term disability insurance and life insurance.

Twelve paid holidays.

Deferred compensation plans 457 and 401(a) available.

Vacation leave accrued at 5 hours per bi-weekly pay period.

Sick leave accrued at 4 hours per bi-weekly pay period.

Credit Union available.

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