Premiere Customer Support Representative Job Vacancy in TELUS International Las Vegas, NV – Latest Jobs in Las Vegas, NV

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Company Name : TELUS International
Location : Las Vegas, NV
Position : Premiere Customer Support Representative

Job Description : Are you looking for a new opportunity to expand your knowledge and career in the travel industry? We are looking for strong individuals with shining personalities that have a passion for going the extra mile and building positive relationships. This is an ideal opportunity for an exciting career in the world of travel that redefines what great service truly means.
The Travel Counselor role will provide world-class customer service to Premium card members by creating memorable travel experiences while booking leisure travel with a key focus on domestic and international air, car, and hotel arrangements. Travel Counselors are responsible for providing travel information, booking reservations, servicing existing reservations, educating on company websites, and providing ticketing services.
Travel Counselors will participate in an intensive training and mentoring program that is designed to provide the knowledge needed to become a highly-skilled Travel Counselor. Candidates must arrive ready to impress, with a curiosity for learning, a self-starter attitude and the drive to deliver extraordinary service.
Specific Responsibilities May Include:

Provide extraordinary customer service to our Premium card members
Own the planning, research, and execution of customized travel experiences
Build professional relationships and rapport with our Premium card members in order to deliver personalized customer experiences
Receive and send emails and phone calls to service providers (airlines, hotels, car rental companies)
Follow-up communications with card members (email, outbound call) to complete reservations, notify of schedule changes, etc.
Resolve issues that may arise with card members with a sense of urgency with proper supervision
Commitment to high-quality customer service by ensuring response to calls and emails are resolved in a timely and professional manner
Deliver the brand promise every day

Required Experience, Skills & Competencies:

Minimum 2 years of strong customer service experience; having interacted with customers to provide resolutions and fulfill customer requests
A true passion for travel; having had personal travel experience or the desire for travel experiences
Knowledge of international and domestic geographical locations, proper spelling of locations, points of interest, etc.
Strong computer and internet navigation skills
Strong service mentality with a willingness to go above and beyond for every customer
Ability to service a Premium customer by exuding confidence and knowledge during all customer interactions
Solutions driven with effective consultative and critical thinking skills, having the ability to listen to and anticipate customers’ needs, in turn offering confident recommendations
Possess a can-do attitude, curiosity and a healthy competitiveness
Adaptable to change with the ability to think on their feet in order to accomplish goals
Self-reliant and able to thrive under pressure in order to handle critical situations
Able to think outside the box to come up with innovative solutions
Reliability and integrity driven; possessing enthusiasm and commitment in their work
An effective team player who is able to also work independently
Excellent grammar, enunciation, pronunciation, syntax verbal and written skills
Demonstrate robust multi-tasking skills (e.g. able to log calls and interact with the customer simultaneously)

Preferred Experience, Skills & Competencies:

Previous sales experience (soft sales, upselling)
Experience booking travel using professional booking tools

TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Job Type: Full-time
Salary: $16.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off

Schedule:

8 hour shift
Holidays
Weekend availability

Work Location: One location

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