Call Center Agent Job Vacancy in Service Champions Heating & Air Conditioning Pleasanton, CA 94588 – Latest Jobs in Pleasanton, CA 94588 – updated today
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Company Name : Service Champions Heating & Air Conditioning
Location : Pleasanton, CA 94588
Position : Call Center Agent
Job Description : Overview:
Service Champions is currently seeking a Call Center Agent to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our call center agents receive high volume inbound and outbound customer service calls in a call center environment and are responsible for providing exceptional customer service at all times to existing and potentially new customers by answering calls.
We have been locally owned and operated since 2003, dedicating ourselves to providing quality 5-star customer service. We are a nationally recognized residential heating and air conditioning company. We value our clients and employees by serving everyone with honesty and integrity. We’ve been named a
Top Workplace since 2016! We are committed to our core values and we protect our company culture through our commitment to being a Champion every day!
What’s In It For Me?
Market Value Compensation
Up to 3 weeks Paid Vacation
Paid Birthdays off
Health, Vision, and Dental plans for you and your family
401k Retirement Plan with company match up to 30%
Life insurance and accident insurance
Special Program Options: FSA & EAP
Referral Bonuses and Employee Discounts Program
Continuous Training for your Professional Development & Life Skills Courses
Fun Company Sponsored Events
Working in a dynamic, collaborative, and fun environment
Responsibilities:
What Will I Do?
Handle outbound calls to existing customers
Book appointments at a high conversion rate
Use a solutions-based approach to solve client needs
Accept in a timely manner inbound calls from our clients
Escalate customer concerns as needed
Achieve and exceed productivity goals while maintaining high quality
Shift available: Monday- Saturday 8:30am-5pm (Sunday and Wednesdays off)
Qualifications:
Do I have What it Takes?
1 year Call Center experience preferred
Exceptional phone and interpersonal skills Exceptional written and verbal communication skills
Ability to talk and type accurately to effectively summarize and relay information received
Enter accurate and detailed records of client interactions and actions taken
Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
Ability to work shifts that include early evenings and weekends
Some sales experience preferred
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