$20/Hour Patient Enrollment Job Vacancy in Aston Carter Tempe, AZ 85280 – Latest Jobs in Tempe, AZ 85280

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Full Details :
Company Name : Aston Carter
Location : Tempe, AZ 85280
Position : $20/Hour Patient Enrollment

Job Description : Equivalent Experience

Job Description Overview:

Enrollment Coordinator : The Enrollment Coordinator is the “1st step” of the process. They will be responsible for calling members of healthcare insurance clients that have renal diseases and sign them up for the program. It’s key that they have strong skills with healthcare enrollment/scheduling or in a role where they’ve had to sell, upsell or handle rebuttals as there will be a lot of members that say no on the 1st call. They must also maintain empathy and “on the fly” conversations. They do have an initial script they’re training with but they will need to have simultaneous conversations without a script. Enrollment Coordinators are the first voice the patient hears as they call prospective patients to enroll them. The Enrollment Coordinator is responsible for reaching out to patients over the phone to educate them of existing benefits of their healthcare plan and essentially get them to enroll into our program. Once enrolled, the Enrollment Coordinator will schedule in-home care management visits, coordinate with physician practices to schedule office visits and exchange notes, and ensure that the enrollment documentation is complete and compliant. The Enrollment Coordinator will perform data entry and communications tasks, ensuring that data is entered accurately and that the correct communications and materials are sent to patients on time. The Enrollment Coordinator works closely with the nurses and social worker on their care team to provide an excellent experience for their patients. The Enrollment Coordinator will often field patient calls and assist the patient with their request, such as troubleshooting biometric devices, or route them to other members of the care team for clinical items.

Details:

Schedule: M-F Start time 9:45am-10:45am to 6:45pm-7:45pm

Start Date: 4/4

Address : Tempe, Arizona, 85281 located near the Phoenix Zoo and Papago park!

Job Duties:
Conduct outbound calls to prospective patients using scripts to tell them about the health services and ask them to opt into our programs, which are provided at no cost to them
Conduct outbound calls to existing patients in order to gather any needed information and schedule in-home care management visits, telehealth meetings, physician office visits, dialysis center tours, group support sessions, and other appointments as needed
Coordinate patient home visit scheduling based on location and availability
Contact physician offices and other providers by phone, fax and email in order to arrange patient appointments or coordinate the sharing of clinical information with them when appropriate and request they share information back with us, including facilitating the secure transmission of that information
Print, package and mail patient letters, post cards, flyers, educational materials, and any other documentation or materials that must be sent by mail to our patients
Field inbound calls with a positive attitude, building rapport and trust with patients
Enter data as needed into Salesforce, as required
Support the team as necessary with any tasks required to deliver excellent personalized kidney care and perform all other duties as assigned
Call Patients, engage and build relationship & Schedule them for Follow-Up In-Home visit as well as encourage continued participation
Making every effort to retain the patients in your assigned region
Request Medical Records and Labs as needed for your assigned Clinicians in a timely manner
Uphold the mission and values of the company in all aspects of your role and activities
Additional Skills & Qualifications

HS Diploma or GED
Call center experience selling, upselling, handling rebuttals OR healthcare enrollment or scheduling experience (preferably from a call center)
Must be tech savvy and able to toggle between multiple systems simultaneously (salesforce, phone, email, etc.)
Must have strong tenure (at least a year in most recent positions)
Bilingual is a plus but not required
Must have strong empathy as they are dealing with primarily senior citizens as the main demographic
Must have ability to talk to members simultaneously off script

About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call
888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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