Application Development Manager Job Vacancy in State of Arizona Phoenix, AZ 85007 – Latest Jobs in Phoenix, AZ 85007

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Company Name : State of Arizona
Location : Phoenix, AZ 85007
Position : Application Development Manager

Job Description : The Arizona Department of Revenue is currently seeking a motivated, innovative and solutions driven individual to work as our new Application Development Manager. This position will respond promptly to customer needs, take a customer-centric approach to problem solving, solicit customer feedback to improve service, respond to request for service and assistance, meet commitments, manage difficult or emotional customer situations and foster relationships.

This position will advocate technology changes that provide value and support agency goals, champion a cohesive and consistent approach to improvement in the organization.

This position will focus on solving conflict, maintain confidentiality, listen to others without interrupting, keeps emotions under control, remain open to others’ ideas and tries new things, create and foster lines of communication that help multiple teams to identify solutions, leverage networks of people to better define and solve problems, put systems and procedures in place to assure that all relevant information is shared consistently.

This position will define immediate and long term goals, priorities and operational plan to ensure team goals are aligned with the goals and priorities of the organization.

This position will prioritize and plan work activities, set goals and objects, use time efficiently, communicate activities and results as appropriate, plan the work of other to sustain agency objectives.

This position will identify required resources, train, schedule and monitor resources, lead hiring process and accountable for effective use of resources.

This position will work nights and weekends as needed for system support/maintenance.

Job Duties:

Essential duties and responsibilities include but are not limited to:

Manages professional employees and /or supervises medium to large, complex technical or business support or production operations team(s) and provides leadership to supervisors and/or professional staff.
Adapts departmental plans and priorities to address resource and operational challenges.
Oversees application support activities and participates in on-call rotation.
Creates and promotes a productive work environment, ensuring that necessary skills and competencies are in place to meet the goals of the unit.
Trains staff on operational procedures and troubleshooting techniques and provides technical guidance to employees, colleagues and/or customers.
Makes decisions guided by policies, procedures and business plans; receives guidance from senior manager.

Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

Service offerings.
Customer service principles and processes.
Back – office server applications.
Desktop applications.
Web-based applications.
Client/server applications.
Computer/networking hardware.
Standard operating systems.
Common third-party software applications.
Internally developed custom applications.
Application integrations.
Networking protocols.
Any other computer-related technologies.
Broad and generally deep understanding of all facets of management and leadership, as well as vision for the specific business program/function being managed.
Thorough working knowledge of the organization’s methodologies and tools.
Thorough working knowledge of the organization’s policies and procedures.
Thorough working knowledge of interrelationships among various internal and external organizational functions.

Skilled in:

Strong customer service.
Excellent interpersonal, written and oral communication.
Problem solving and attention to details
Expert system administration and leadership skills

Ability to:

Balance, prioritize and organize multiple tasks.
Work collaboratively in teams and across organizations.
Synthesize feedback and adjust plans accordingly.
Build strong relationships inside and outside the organization.
Resolve incidents/problems efficiently and effectively, recognizing customers’ competence levels and able to approach each level appropriately.
Manage small to medium teams.
Evaluate and test emerging technologies.
Understand and anticipate needs and priorities of both internal and external customers.
Learn and apply LEAN concepts, principles and tools used to create and deliver perspectives with fewest resources with continuous problem solving.

Selective Preference(s):

The ideal candidate for this position will have:

Bachelor’s degree plus 5 or more years of experience in related discipline (or equivalent experience)
Experience with Continuous Improvement or LEAN is preferred.

Pre-Employment Requirements:

Candidates for this position will be required to submit Tax Filing Records, Employment Verification Check and Fingerprints that will be used to check criminal history records from the Arizona Department of Public Safety (DPS) and the Federal Bureau of Investigations (FBI).

Benefits:

The State of Arizona provides a world class comprehensive benefits package including:

Holidays – 10 paid per year. Sick Leave – 12 days per year. No accrual or carryover limits.
A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term and long-term disability options.
A top ranked Arizona State Retirement System (ASRS) with 100% employer matched contributions (Enrollment eligibility will be effective after 27 weeks of employment).
Up to $5,250 for tuition reimbursement available to seek further career advancement or certification in Continuing Professional Education.
Work-life balance and additional options for life betterment such as the Infant at Work Program, Alternate Work Schedule and Telework opportunity.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

A top-ranked Arizona State Retirement System (ASRS) with 100% employer matched contributions (Enrollment eligibility will be effective after 27 weeks of employment).

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-716-6950. Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer.

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