Booking Agent Job Vacancy in DriverCheck Inc. Toronto, ON – Latest Jobs in Toronto, ON
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Company Name : DriverCheck Inc.
Location : Toronto, ON
Position : Booking Agent
Job Description : Position: Booking Agent
Type: FT 6 Months Fixed-Term Contract
Location: Remote
The primary focus of the Booking Agent would be to work independently to book testing for our clients. You will be responsible to work in conjunction with the Customer Service Management Team.
Department Specific Functions
Answer email and phone calls to book Drug, Alcohol and occupational health appointments for our clients
Build relationships with clients and provide excellent customer service
Check department inbox for appointment requests and respond to them in a timely fashion
Data entry
Provide detailed documentation
Operational Functions
Utilize the e2 program to ensure accurate bookings using the most convenient and cost-efficient sites for clients to get their medical testing and/or assessments completed
Respond to requests in an effective manner with attention to detail
Take responsibility to resolve issues from beginning to end and seek assistance when necessary
Conceptual thinker with exceptional analytical skills, able to identify challenges and develop a critical path to solve problems
Results oriented, strive to achieve high levels of individual and organizational performance
Conscientious, flexible and adaptable
Customer Service
Ensure high levels of quality and professional customer service;
Work to create a service driven process;
Service excellence is a core expectation;
Handle client complaints
Health and Safety
Demonstrate commitment to health and safety;
Set a standard of performance and behaviour (lead by example);
Communicate expectations for health and safety to co-workers;
Promote health and safety awareness;
Ensure training needs are identified and met;
Instruct workers in safe procedures and practices;
Correct unsafe practices or conditions;
Ensure workers are aware of hazards and are trained to perform their job safely;
Enforce health and safety standards and positively reinforce good behavior
What you need to be successful in the role:
High school diploma
Fluency in French is considered an Asset
Excellent customer service and communication skills while maintaining quality
Detail oriented and accurate
Demonstrate excellent critical thinking, decision-making and problem-solving skills
Ability to multi task in a fast paced environment with constantly changing priorities
Results oriented, strive to achieve high levels of individual and organizational performance
Conscientious, flexible and adaptable
If you want to work in an environment that is positive, challenging, and safe; where your contributions are valued, this role may be right for you.
DriverCheck is committed to creating an accessible environment for our employees and potential employees; we will attempt to make appropriate accommodations throughout the entire recruitment process. Accommodations are made upon request.
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