Client Ops Associate I – Issues Management Job Vacancy in JPMorgan Chase Bank, N.A. Tempe, AZ – Latest Jobs in Tempe, AZ

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Company Name : JPMorgan Chase Bank, N.A.
Location : Tempe, AZ
Position : Client Ops Associate I – Issues Management

Job Description : The Client Operations Associate I will provide technical analysis and troubleshooting across multiple platforms, supporting production, merchants, and all departments. Client Operations Associate will quickly evaluate information, engage and communicate issues to help remediate and resolve business and production problems efficiently and effectively. In support of incident management and problem management functions, they work closely with other groups as needed to mitigate client impacts and operate within defined SLAs.

This entails extensive research, resolution and root cause analysis of issues which can be associated with our distributed technologies, user interfaces or client specific configurations. Issue resolution requires collaboration between various business and technology teams and the Business Operations Analyst is responsible for ensuring resolution of all assigned issues as well as communication to applicable stakeholders. Working directly with a variety of teams to include analysts, application developers, and database developers

Required Skills

Minimum 3+ years SQL query experience writing/modifying complex queries.
Minimum 3+ years technical research and analytics skills to interpret large data
Minimum 3+ years experience in a Customer Service focused role
Minimum 1+ years Excel skills
Ability to work under pressure to resolve issues affecting production services
Ability to work independently as well as within a group
Excellent analytical and problem-solving skills
Must be skilled with Microsoft Word, PowerPoint, Excel and Outlook

Preferred Skills:

Knowledge of incident, problem management, ticket, change, and risk management processes and tools
Strong SQL experience
Knowledge (documentation) management experience
Ability to influence and lead technical conversations with varied Business & IT support groups
Able to make trusted and unbiased judgments
Experience understanding performance metrics
Solid project management skills, especially in a cross-functional environment
Ability to work independently as a self-starter, and within a team environment
Excellent prioritization, organizational and time management skills
Excellent oral and written communication skills
Influence and negotiation skills
Excellent technical skills and business acumen related to file handling/processing, databases, credit card processing
Experience with TOAD for Oracle a plus

Education/Experience:

Bachelor’s degree or 3+ years equivalent relevant work experience
Minimum of 3 years relevant production support and incident management experience
Minimum of 1+ year experience with help desk ticketing systems

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm’s vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans

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