Customer Care Specialist (Service) 2022-1 Job Vacancy in Quantel USA Bozeman, MT 59718 – Latest Jobs in Bozeman, MT 59718

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Company Name : Quantel USA
Location : Bozeman, MT 59718
Position : Customer Care Specialist (Service) 2022-1

Job Description : If you are viewing this job listing from a job posting board (indeed, LinkedIn, etc.) and wish to apply for this position you MUST do so directly through our website (http://quantelusa.bamboohr.com/jobs/). If you apply through Indeed or LinkedIn, your application WILL NOT be complete and you will therefore not be considered for the position.Quantel USA is an Equal Opportunity EmployerWe consider applicants for all positions on the basis of qualifications and without regard to race, color, religion, sex, national origin, gender, marital status, veteran status, disability, sexual orientation and any other legally protected status.Job Summary: This customer facing position represents the company with the utmost professionalism and courtesy, while delivering superb results for our customers, internal and external. This position takes ownership of critical administrative functions surrounding the entire service sales order process. If you feel that you are task oriented, can work in a fast pace work environment, have excellent organization skills and have the ability to spark a friendly conversation with anyone you meet, this position may be for you.Responsibilities: Data entry of all service-related Sales Orders and Parts Orders, including all corresponding paperwork into our ERP and Salesforce softwareMay serve as backup for data entry on new system sales and other ADV activities as neededActively review customer PO’s in ERP system and customer portalsUtilize ERP and Salesforce to track PO’s at all stages of processAccurately acknowledging purchase orders from customers, distributors and other Lumibird entitiesAddresses customer inquiries in a professional and calm manner via phone, e-mail and walk-in trafficWork with shipping to confirm accuracy of shipmentsProactively research questions and issues relating to orders and follow up as necessaryMake required revisions to PO’s as needed (including qty changes, delivery date changes or item changes)Maintain Customer filesPerforms customer follow-up calls and addresses billing issues.Coordinates and maintains Service Tracker (X3 and Salesforce database) queue and the activities of the Customer Service personnel. Prepares and presents status and activity reports to the local Customer Service ManagerPrimary administrative responsibility for the configuration and maintenance of Customer services utilization of Salesforce and the case module within. This will include developing tools, methods and software routines to import/export service date to and from Salesforce and the X3 databaseIndependent judgment is required to plan, prioritize, and organize diversified workloadPerform other duties, as assigned.Qualifications: Two or more years of prior customer service experience.Strong data entry skills in X3 and Saleforce preferred.Proficiency in MS Office (Excel, Outlook, Word, Dual screens and must have the ability to navigate multiple web-sites/portals).High level of attention to detail and problem-solving skillsExcellent time management skills and the ability to prioritize workStrong organizational skills with the ability to multi-taskCRM and ERP system experience a plusMust be able to communicate confidently and concisely and establish/maintain a level of credibility with both internal and external customers.Must possess and demonstrate a solid understanding of the value and importance of providing excellent customer service with all customers, both internal and external.Ability to manage multiple projects simultaneously.General knowledge of small business accounting preferred.Physical Requirements: Must be capable of sitting and working in front of a computer for long periods of timeMust be able to lift up to 35lbsApplicant Acknowledgement: ________ Based on the requirements of the position, I am able to perform the essential(Initials) functions of the job without the need of a reasonable accommodation.________ Based on the requirements of the position, I am able to perform the essential(Initials) functions of the job, but will need a reasonable job accommodation._______________________ ______________________ ______________Applicant Name (Print) Applicant Signature Date*ELECTRONIC SIGNATURE: *By using this electronic application, you agree to use an electronic signature in lieu of a paper-based signature. You understand that electronic signatures are just like signing any document and that it is legally binding in the United States and in other countries. You consent and agree that the use of a key pad, mouse or other device to select an item, button, icon or similar act/action while using any electronic service offered; or in accessing or making any transactions regarding any agreement, acknowledgement, consent, terms, disclosures or conditions constitutes your signature, acceptance and agreement as if it were actually signed by you in writing.Job Type: Full-time

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