Customer Experience Operations & Systems Associate Job Vacancy in Melio Denver, CO – Latest Jobs in Denver, CO

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Melio
Location : Denver, CO
Position : Customer Experience Operations & Systems Associate

Job Description : We want YOU to be a founding member of the new Denver FaMelio! As the fastest growing fintech company in the United States, the Melio team is expanding to Denver to continue to impact and aid small businesses across the country. We are looking for collaborative, transparent and hardworking team members to help grow and scale this new office!As a CX Operations & Systems Associate, you will join the ongoing development of our Zendesk deployment. You will come to Melio having a vast knowledge of implementing support systems, channels and maintenance within a high-growth, startup environment where things change rapidly. The Associate will work cross-functionally to identify, develop, and deploy new business processes. The individual will be responsible for executing system configuration, support, maintenance and improvement of all CX tools and platforms.How you’ll make an impact:

Serve on the Customer experience operations team as a system administrator for Zendesk. This role requires you to partner and collaborate with key stakeholders across the Melio organization to gather, prioritize and execute business requirements and solutions.
Handle reactive administrative functions including user account maintenance, reports, dashboards, workflows and other routine tasks
Complete regular interm system audits
Manage Zendesk API feed maintenance, integrations, and act as a collaborator for all things relating to CX system data with our CX Operations Data Analyst teams.
Assist in migration and maintenance of the help centers and chat to Zendesk Guide and Chat products.
Assist in onboarding and offboarding employees across organizations as needed. Effectively act as the liaison between cross functional teams utilizing Zendesk. Work to connect systems to unify data with lateral departments.
Researching and recording the Customer Journey
Collaborate to maintain data quality to ensure accurate and reliable reporting across the entire organization, while monitoring strict adherence to protocols and procedures for data hygiene.
Think strategically and long term with solutions to scale rather than immediate fixes

What we’d love to see:

2+ years of experience within a Zendesk Administration capacity, preferably within a high-growth start-up work environment
Experience on Zendesk Enterprise and building from the ground up within a go-to-market environment, you understand the business acumen of a Sales organization
Strong data management abilities, along with the demonstrated ability to understand and articulate complex requirements
Super organized, data driven, and “we will make this work” mindset
Ability to handle curve balls and rapid changes in organization and priorities Team player with a documented history of successfully driving projects to completion Understanding zendesk platform with the ability to implement apps, objects, formula fields, workflows, custom views, and other content of intermediate complexity
Ability to design and implement new processes and facilitate user adoption
Bonus points for direct experience within the fintech industry.
Overall you must be extremely comfortable as an administrator of an enterprise zendesk account with high volume, complex routing, rules, triggers, SLA’s ect.

Compensation, Benefits and Perks:

Base compensation range $60,000 – $80,000
100% health insurance coverage on selected plans (medical/dental/vision)
Competitive compensation plans
401K matching
Equity
Flexible PTO
Weekly lunch perks
Plenty of fun team activities
Extensive career growth and development opportunities throughout a growing startup

About us:When we started Melio, we wanted to build more than an efficient Accounts Payable tool. We wanted to build a service that helps small businesses keep up with business. Melio is a B2B payments experience that not only saves time but also significantly improves cash flow. We aid to make the payment workflow so simple it helps businesses focus on their customers, not their back office. With a company that worksin the heart of Soho, the Melio team has continued to grow exponentially. Our faMELIO is made up of hardworking go-getters. We love to celebrate the successes of our team, and the continued success of our growing company!Here at Melio, culture is one of our biggest priorities. We champion a team that fosters diversity and inclusivity in all aspects. Regardless of gender, age, race, nationally, sexual orientation, parental status, or disability, Melio will consider all qualified applicants during our process as we are proud to be an equal opportunity employer. Even if you’re on the fence about applying to an open role, please throw your specs in the mix – we’d love to connect with you!
Job Type: Full-time

This post is listed Under Jobs in General Category

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company