Customer Operations Director Job Vacancy in SunShare Denver, CO 80218 – Latest Jobs in Denver, CO 80218

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Company Name : SunShare
Location : Denver, CO 80218
Position : Customer Operations Director

Job Description : VISION
To be an unstoppable force, rethinking conventional forms of energy, reducing reliance on fossil fuels, being kinder to the environment, and helping anyone and everyone do the same.
MISSION
To give everyone access to clean, renewable energy solutions – enabling consumers to make informed decisions about their energy usage, the environment, and how to better their lives.
COMPANY SUMMARY
SunShare started a movement in 2011 with a simple idea: to give anyone with an electricity bill access to solar energy. A decade later, we’ve created something even bigger — a new way for utilities and consumers to move from centralized power generation to distributed energy, tap the power of the private sector, and tackle climate change in a cost-effective manner.
SunShare is America’s oldest and most experienced community solar company. We believe making clean energy choices for businesses, institutions, homeowners and renters should be easy and affordable, and that anyone with an electric bill should have the option to enjoy clean, solar energy. SunShare is a dynamic, fast-paced and highly driven company, having developed more than 110 MWs of solar projects for both large and small utilities. Our unique focus is developing and operating community-based solar projects. Headquartered in Denver, we are committed to hiring and developing the best talent from around the world.
MISSION OF ROLE
As part of a dynamic and growing team, the Customer Operations Director will have the opportunity to implement operational excellence and take the country’s first and oldest community solar customer management platform to the next level. Working with business subject matter experts, you will assist with implementing strategic plans, track and monitor milestones for success, and identify and implement improvements to deliver and maintain a simple and straightforward customer experience for subscribers and internal and external stakeholders. You will create and augment systems, processes, and automation within Salesforce and SmartSheets, and their connected tools and systems. You will lead SunShare’s conversion from Salesforce Classic to Lightning, including facilitating user adoption, and manage the operational deliverables for the sales and marketing team. Your role will be integral to building and maintaining SunShare’s subscriber base, and making the world a cleaner, brighter place!
ESSENTIAL DUTIES AND RESPONSIBILITIES:

Lead customer-focused campaigns in the areas of subscriber acquisition and management, landowner outreach, and other outside facing campaigns
Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation, and coordinate with internal and external stakeholders as necessary
Develop and implement reporting tools necessary to analyze sales and marketing KPI performance and facilitate technical and process improvements to deliver cost and time efficiencies
Establish and maintain relationships with appropriate internal and external stakeholders, providing day-to-day contact on technical project status and changes
Develop and maintain partnerships with outside resources—including third-party vendors – as needed to execute projects
Handle all Salesforce and cloud integration administrative functions including user account maintenance, security profile updates, reports and dashboards, workflows and other routine tasks
Analyze and improve existing automations including workflows, processes, and deployment methodology
Support integrating Salesforce to other IT systems, reporting tools, and data sources. Perform data uploads as needed
Coordinate with business function teams on evaluation, scope, and completion of new project development requests
Proven ability to design and implement new processes and facilitate user adoption
Meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Assist in training of new users, and grow the Salesforce.com skillset across the organization

SPECIFIC REQUIRMENTS AND EXPERIENCE:

Minimum 2+ years of experience as a Salesforce.com developer
Minimum 3+ years of experience as a project manager
True passion to grow in a renewable energy career path and a desire to learn business operations skills beyond Salesforce development
Desire to identify opportunities to add value in the role and develop your career path
Both Classic and Lightning Experience preferred
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows and custom views
Strong understanding and experience with Apex, triggers, workflow rules, process builders, REST APIs, JSON, etc.
Strong understanding of Salesforce.com best practices and functionality, including integrations with WordPress, Zapier, etc.
Strong data management abilities
Excellent customer service, verbal and written communication, and organizational skills
Excellent problem solving and analytical skills
Strong process orientation, teamwork and communication skills
Ability to work autonomously to achieve goals

COMPENSATION & BENEFITS:

Salary Range: $80,000 – $95,000 annually.
Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
This position includes a competitive benefits package. Benefits include health/dental/vision insurance benefits, company sponsored disability coverage, company sponsored life insurance coverage, eligibility to participate in a 401(k) plan, eligibility to participate in SunShare’s stock option plan, and a generous paid time off policy.
A complete list of all the benefits offered at SunShare may be provided upon request.

Job Type: Full-time
Pay: $80,000.00 – $95,000.00 per year
Schedule:

Monday to Friday

Work Location: One location

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