Customer Reference Specialist – Job Vacancy in Cornerstone OnDemand, Inc. Ottawa, ON – Latest Jobs in Ottawa, ON

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Full Details :
Company Name : Cornerstone OnDemand, Inc.
Location : Ottawa, ON
Position : Customer Reference Specialist –

Job Description : We’re looking for a
Customer Reference Specialist – (Canada, Remote)

Reporting to Associate Director, Customer Engagement & Advocacy Programs, this role oversees program management for key aspects of Cornerstone customer reference program in North America, along with elements of our customer advocacy program. These programs focus is to identify, engage and secure customer advocates and references to support Cornerstone’s sales needs, brand awareness and public facing marketing activities.

In this role you will……

Manage our customer reference program – identifying and securing customers to participate as customer references to support sales or existing customers.
Work with our customer advocacy program to help identify customer references from our cohort of existing customer advocates
Maintain and expand our list of self-serve reference materials
Support customer advocacy initiatives such as securing customers to participate in success stories, video testimonials, public relations activities, media opportunities, analyst references, award submissions, content marketing, and speaking engagements.
Monitor the effectiveness of these initiatives based on quantitative and qualitative data to determine areas for continuous improvement to drive program excellence.
Be actively involved in planning for other client engagement and advocacy activities, such as customer involvement at our annual conference, executive engagement programs, and working with customers to share their successes publicly.

You’ve got what it takes if you have….

2-4 years’ experience in marketing or business development role, or other experience working directly with customers or prospects.
Excellent interpersonal skills – ability to engage with others internally and externally and be persuasive
Excellent communication and writing skills
Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
Ability to multi-task and deliver results with tight timelines given sales requirements
Networking skills to connect with key contacts outside own area of expertise
Ability to work independent, take initiative and be a resourceful problem solver

Extra dose of awesome if you have…..
Experience in reference management or marketing/customer advocacy or is a plus

Our Culture:

Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We’re always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we’d love to meet you!

What We Do:
Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 75 million people in 180+ countries and in nearly 50 languages.

Cornerstone takes special care to ensure the security and privacy of the data of its users.

Check us out on Linkedin, Comparably, Glassdoor, and Facebook!

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com.
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