Customer Service Associate Job Vacancy in IKO Industries Ltd. Brampton, ON – Latest Jobs in Brampton, ON

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Company Name : IKO Industries Ltd.
Location : Brampton, ON
Position : Customer Service Associate

Job Description : IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description
Customer Service Associates work in collaboration with sales, logistics, plants and production planners to manage and fulfill orders. CSA’s work directly with multiple customers and territory sales reps to provide the highest level of customer service support.
This person will work a 10:30AM to 7PM shift.
KEY RESPONSIBILITIES:
Order management including monitoring, tracking and updating of shipping dates using multiple excel spreadsheets including a comprehensive dashboard for daily actions.
Constant communication to internal and external customers regarding order and shipment status.
Develop strong customer relationships, which includes travel across North America for customer/site visits for the purpose of understanding their businesses, addressing any concerns where possible and highlighting potential issues and possible solutions to leadership.
Collaborate with multiple internal departments to ensure a smooth order process by problem solving to expedite as required using various data sources.
Navigate a complex supply chain network consisting of 12 plants and 2 distribution centers.
Use excel to provide daily customer reports.
Utilize multiple systems for order entry and to verify customer orders for accuracy, load weight, pallet count, special considerations, etc.
Leading projects using structured problem solving methodology (Lean Six Sigma).
KNOWLEDGE, EDUCATION AND EXPERIENCE
High level of attention to detail is required to ensure accuracy of order entry and reports
Strong communication skills (written and verbal)
Ability to problem solve and “think outside the box”
Good organization skills
Ability to handle a high volume of emails and orders
Strong/proven analytical skills
College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred
1+ years of experience in a similar role with direct experience managing orders and customer relationships
Practical experience with MS Office (intermediate excel skills) and detail oriented research abilities
Strong customer focus and excellent relationship building skills
#LI-AH1
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Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee’s sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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