Customer Service Manager – Greco – Phoenix, AZ Job Vacancy in Sysco Arizona – Latest Jobs in Arizona

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Company Name : Sysco
Location : Arizona
Position : Customer Service Manager – Greco – Phoenix, AZ

Job Description : Company: US6440 Sysco Business Services, Division of Sysco Resources Services, LLC

Zip Code: 85031

Minimum Level of Education: High School or Equivalent

Minimum Years of Experience: 3 Years

Employment Type: Full Time

Travel Percentage: 0

LOCATION
Greco & Sons of Arizona
4450 N 45th Ave
Phoenix, AZ 85031

Plans and directs activities of the Customer Service Representative (CSR) team to meet the needs of customers and support company operations. Develops procedures, establishes standards, and administers activities to assure accurate order entry, efficient shipment tracking, and timely delivery of products to customers. Also is responsible for effective response to customer requests, problems, and special needs. Completes Sales Assistant responsibilities, including sales & account analysis. Creation of scripts and accent training to assist call center staff with customer communications and routine business decisions. • Contact center representative training, including general customer relations policies and strategies, as well as training on products/services, sales, and internal call center systems. Working closely with other departments, including Sales, Warehouse, Transportation, and Accounts Receivable.
RESPONSIBILITIES

Provide day-to-day leadership direction to Customer Support staff and receptionist including proactive guidance, troubleshooting support, and issue escalation.
Delegate work and coordinate activities of staff members and teams.
Monitor Customer Support call center performance against stated service agreements.
Handles customer relations in a positive manner, including effective resolution of customer complaints.
Drive accurate and timely resolution of Customer Support inquiries and processes related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and the customer portal.
Perform daily Customer Support call center staff responsibilities and other management responsibilities (as necessary).
Execute daily Customer Support objectives by recruiting, selecting, orienting, training, leading and coaching, developing, and disciplining Customer Support staff.
Administer scheduling systems and time management processes.
Manages promotional campaigns, return goods, and service programs
Organize, monitor, appraise and review job evaluations. Communicate job expectations.
Plan and review compensation actions.
Enforce policies and procedures.
Assist all Distributor Sales Representatives (DSR) with customer service-related issues
Provide sales analysis reports and vendor reports when requested to the senior leadership and sales team.
Perform other duties as assigned

Qualifications and Education
Education

High school diploma or General Education Development (GED) or equivalent.
Associate’s degree preferred.

EXPERIENCE

3-5 years’ progressive experience in a call center environment and at least 2 years’ directly related experience in a customer service function.
Previous experience dealing directly with customers in the food service industry preferred.
Leadership or supervisory experience in customer service function or similar role.
Excellent and effective interpersonal and communication (oral, written, telephone etiquette and listening) skills.
Demonstrated solid working knowledge of Microsoft Applications, including Word & Excel (including spreadsheets)

Professional Skills

Ability to model superior customer focus and empathy.
Able to use experience and judgment to plan and accomplish goals.
Plan and carry out assigned projects, resolve problems within established parameters, coordinate work with others and interpret policies on own initiative.
Supervise a large staff effectively.
Research information and analyze data to arrive at valid conclusions for recommending plans of action.
Prepare reports and present ideas clearly and concisely, both orally and in writing, to all levels of the organization.
Establish and maintain good working relationships with both internal and external clients.
Work in a fast-paced, team environment.
Basic computer proficiency and experience with Microsoft Office Suite (Word, Excel, PowerPoint).

Physical requirements

The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard.
The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Vision abilities required by this job include close vision and regular extended use of electronic devices including but not limited to telephones, computers, printer, and other office equipment.
Occasionally the employee is required to into the warehouse and may be exposed to moving mechanical parts and vehicles. The noise level in the work environment may vary.

BENEFITS INFORMATION: For information on Sysco’s Benefits, please visit https://SyscoBenefits.com

HOW WE PROTECT OUR ASSOCIATES
COVID-19 Precaution(s):

Personal protective equipment and masks provided
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, and cleaning procedures in place

OVERVIEW:
Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.

We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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