Customer Service / Order Processing Representative Job Vacancy in High Country Search Group Broomfield, CO 80021 – Latest Jobs in Broomfield, CO 80021

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Company Name : High Country Search Group
Location : Broomfield, CO 80021
Position : Customer Service / Order Processing Representative

Job Description : Customer Service / Order Processing Representative
Our fast-growing national client located in the Denver Tech Center is seeking dynamic and customer service focused team members that are ready to provide a top-notch customer experience to their clients. In this awesome opportunity, you will communicate and coordinate order related activities with customers, lab, shipping, and Sales Reps to insure orders are processed and shipped quickly and accurately. Provide product and pricing information to customers in relation to their order. This position will answer customer calls for availability and order status, communicate and coordinate activities with customers, lab, shipping, and Sales Reps to get orders processed and shipped out. Provide product and pricing information to customers. Proactive monitoring of key customer or product orders to ensure smooth fulfillment.
Key Responsibilities of the Customer Service / Order Processing Representative:

Primary point-of-contact to customer post-sale for non-technical problems and questions related to their order. Ensure customer’s needs and expectations regarding their order are met. Follow through with requests to completion or escalate to Senior Customer Care Representative when appropriate.
Contribute to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues. In part this is accomplished through partnership with our technical support team.
Manage all aspects of order cycle as necessary to ensure customer satisfaction.
Effectively manage work situations of moderate degree of complexity that may include difficult customer issues, which could impact company image and/or sales dollars and costs.
Provide non-technical product and pricing information to customers through phone, email or Live Chat
Connect callers to appropriate departments as needed.

Perks of working for this company and in the Customer Service / Order Processing role:

Fully vaccinated COVID-19 working environment
Business casual dress code five days a week
Highly visible position with excellent promotional and growth opportunities
Amazing company culture with a mission of community involvement
Outstanding benefits and PTO
Fully paid parking
Non call center working environment

Job Type: Full-time
Pay: $22.00 – $26.00 per hour
Benefits:

401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance

Schedule:

Monday to Friday

Supplemental Pay:

Bonus pay

Work Location: One location

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