Customer Success Manager Job Vacancy in LogRhythm Boulder, CO – Latest Jobs in Boulder, CO

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Company Name : LogRhythm
Location : Boulder, CO
Position : Customer Success Manager

Job Description : Customer Success ManagerWe’re recruiting for a highly motivated Customer Success Manager who has proven success working within a software environment. The CSM plays a significant role in the overall account management of our high value accounts to drive adoption of the LogRhythm solution and deliver a world class customer experience. The ideal candidate will be a confident individual who has great success within Customer Retention, Customer Satisfaction, Upsell Leads and On Time Renewals. You have a proven track record in managing relationships with large enterprise clients and have a “Roll up the Sleeves” attitude.You will be responsible for onboarding new customers while maintaining contact with all existing customers and gaining regular feedback and driving value to secure our continued partnership with our customers. As part of the company’s Customer Success Organization, you will collaborate with Professional Services, Technical Support and our Sales teams to ensure our customers journey from purchase to adoption is smooth and ensuring a positive customer experience.Here’s some of the challenge ahead

Act as a concierge to LogRhythm’s various services and internal functions, coordinating all activities and customer communication
Be the primary interface to our customers and work alongside Sales, Professional Services, Support, and Engineering to resolve any challenges
Serve as a trusted advisor to our customers executives and key stakeholders by providing consultative recommendations and best practices, enabling them to achieve their primary business objectives
Drive adoption of the LogRhythm solution feature set to help the customer receive the most value from their purchase
Define and track customers success metrics through regularly conducted Service Reviews
Provide customers with product, services, and best practices recommendations
Quote and negotiate maintenance and subscription contract renewals
Manage complaints and engage in the escalation of support tickets where necessary
Own and manage set initiatives while clearly communicating your progress to internal and external stakeholders
Lead regular high-level account reviews internally at an executive level
Manage and forecast your pipeline of upcoming renewals and achieve your monthly/quarterly targets
Provide regular customer status reports to our internal stakeholders, bringing awareness on risks, milestones and planned activities for each account

Skills & Experience

3-5 years enterprise customer facing experience in a Customer Success, Sales Engineering, Sales, Support or Professional Services role
Excellent verbal, written, and presentation communication skills.
Experience in communicating with C-Level executives
Strong organizational and project management skills
Strong negotiation and sales skills
Experience with ‘Salesforce’ or an equivalent CRM system

Benefits: LogRhythm offers the following benefits for this position, subject to applicable eligibility requirements:

Medical
Dental
401k plan
Flexible time off
Vision
HSA
FSA
EAP
Birthday Day off

Salary: The annual starting salary for this position is between 80k-100k Annually depending on experience and other qualifications of the successful candidate.Bring your Whole Self to Work!Diversity, equity, and inclusion are at the core of who we are. At LogRhythm, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors.About us:

Gartner Leader in Security
TB company
Award-winning NexGen SIEM Platform

Job Type: Full-time

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