Customer Success Specialist Job Vacancy in Jade Communications Alamosa, CO 81101 – Latest Jobs in Alamosa, CO 81101

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Company Name : Jade Communications
Location : Alamosa, CO 81101
Position : Customer Success Specialist

Job Description : As part of the customer service team, you will be part of the greater Jade Team responsible for making the internet magic happen in homes and businesses across Southern Colorado.
Jade is a collective made up of some the most talented techies, marketing experts, and service men/women in Southern Colorado. Our history speaks for itself. We’ve been voted Alamosa’s best internet for 3+ years and Innovator of the Year in 2020.
We’re searching for go-getters who can produce. Producers who can go-get. This position is responsible for completely owning the subscriber experience, from first point of contact to install to billing and customer help calls.
Primary Responsibilities

Receive and process account receivables on customer and non-customer accounts
Position Jade Wi-Fi as “Southern Colorado’s premier Internet provider” and provide unparalleled, white glove customer service
Contact potential customers, including businesses and community anchor institutions, to develop & generate business, responding to all leads in a timely manner
Organize sales activities to maximize results
Maintain a balanced cash drawer
Assist with monthly billing
Accurately process and record transactions using a computer and designated tracking software
Establish and maintain cooperative working relationships with colleagues and customers
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
Actively and consistently prospect and develop new sources of business for the company through telephone marketing and outside personal sales calls, successfully converting potential business opportunities to confirmed sales
Organize ideas and communicate information to appropriate situations
Follow up and make scheduled call backs to customers where necessary
Schedule field visits to resolve any issues that cannot be taken care of over the phone with technical support
Stay current with system information, changes and updates

Qualifications

Strong interpersonal skills
Attention to detail
Exemplary attendance and punctuality
Effective listening skills
Excellent oral and written skills
Outstanding organizational skills
Interact with customers in a way that gives them the confidence that issues and concerns will be resolved immediately
Ability to identify and understand issues/problems as it relates to the data received from alternate sources
Ability to function as a team player
Ability to make informed autonomous decisions
Must be able to work with little or no supervision
Must be technologically literate

Minimum Requirements

High school diploma or equivalent
Minimum two years experience in a customer relations role (Previous experience may substitute for education experience on a year-for-year basis)

Benefits

Free SWAG!
Awesome benefits like Retirement, Medical, Dental, & Optical
PTO and Company Holidays
A fun office environment with an espresso machine, kitchen, and great co-workers

Conclusion

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Job Type: Full-time
Pay: Up to $40,000.00 per year
Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Supplemental Pay:

Bonus pay

COVID-19 considerations:Learn more about what we’re doing to enable our community, while maintaining health and safety standards: https://gojade.org/covid-19/
Experience:

Customer Service: 2 years (Required)

Work Location: One location

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