Desktop Support Analyst Job Vacancy in Realty Fans Greater Toronto Area, ON – Latest Jobs in Greater Toronto Area, ON

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Company Name :
Realty Fans
Location : Greater Toronto Area, ON
Position : Desktop Support Analyst

Job Description : IT Desktop Support AnalystContract PositionDuration: 1 Yr +Location: Toronto [GTA]/ VancouverExperience: 3+ yrsRole Summary: Resolve user incidents regarding hardware and softwareTake operational tickets/duties as needed and directed by supervisorConduct remote and in person troubleshootingAssist users with software installationProvide support for desk phones and mobile devices (Android and iOS)Troubleshoot networking and connection issues.Support and troubleshoot network printersImage desktops/laptops/virtual machines with Windows 10 through SCCMProvide users with basic training on how to use Windows 10, Office 365, and other new technologiesCreate/update any documentation as requiredEnsure all deployed assets…Primary Responsibilities: Hardware troubleshootingOS and client-side software troubleshootingAsset ManagementPC Imaging and disc wipingUser onboarding assistanceOEM coordinationConference room supportManage user apps and profilesSmart hand for network devicesPC Security configurationRequirements: Minimum – 3 to 5 yrs of ExperienceProficiency with Win/MAC OS and Microsoft OfficeProficiency with PC break fixUnderstanding of troubleshooting N/W devicesUnderstanding of service management systemsPreferred Certifications: Windows – MS Modern Desktop Administrator AssociateMAC – AppleCare Mac Technician (ACMT)CompTIA A+ITIL FoundationJob Types: Full-time, Fixed term contractContract length: 12 monthsSalary: $40.00-$60.00 per hourSchedule:8 hour shiftMonday to FridayExperience:Hardware troubleshooting: 3 years (preferred)OS and client-side software troubleshooting: 3 years (preferred)Asset Management: 3 years (preferred)PC Imaging and disc wiping: 3 years (preferred)OEM coordination: 3 years (preferred)Win/MAC OS and Microsoft Office: 3 years (preferred)PC break fix: 3 years (preferred)troubleshooting N/W devices: 3 years (preferred)

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