Director Job Vacancy in Interior Logic Group Phoenix, AZ 85027 – Latest Jobs in Phoenix, AZ 85027
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Company Name : Interior Logic Group
Location : Phoenix, AZ 85027
Position : Director
Job Description : Director of Customer Care
The Director of Customer Care provides overall leadership and management to the entire Customer Service Operations and Field team, ensuring all objectives are met for service, quality, and cost while driving process, technology, and culture. This position reports to the Division PresidentEssential Functions:
Provide day-to-day overall leadership to the management team overseeing Customer Care.
Drive healthy culture promoting employee engagement and world class service to customers.
Monitor and Manage department volume, department KPI’s, and expenses.
Ensure execution in the department and the completion of the daily schedule and creates Variance Report to track completed jobs and rework.
Ensure execution in the departments overseeing Inspection of all scheduled repair work and customer satisfaction.
Provides technical expertise to direct reports on safe installation methods and techniques, as well as craftsman advice.
Communicate with customers and their clientele as needed to resolve problems. May travel to jobsites and meet with Builder’s or Homeowners.
Hires, trains, develops, and evaluates staff. Takes corrective action as necessary on a timely basis and in accordance with Company policy. Ensures compliance with current federal, state, and local regulations. Consults with Human Resources as appropriate.
Identifies, recommends, and implements changes to improve productivity and reduce cost. Manages activities to attain production standards.
Directs and coordinates various programs essential to operations procedures (e.g., training, safety, housekeeping, cost reduction, worker involvement, security, etc.)
Provide budget assistance as it relates to department’s needs; personnel, equipment, tools, safety, etc.
Fiscal responsibility in approval business expenses; claims and settlements.
Partner with the Sales team to ensure outstanding customer service.
Partner cross-functional team (sales and administration) to ensure success.
Perform miscellaneous duties and projects as assigned and required.
Support attainment of department and company-wide goals
Education and Experience:
Experience in residential construction, preferably with flooring, cabinets and countertops.
Experience managing construction team members preferred.
Experience installing/managing the installations of flooring and showers preferred
Experience installing/managing the installations of factory-built cabinets.
Experience installing/managing the installations of custom fabricated stone countertops preferred.
Experience with production builders preferred.
Experience in interacting with clients preferred.
Required Competencies
Excellent leadership and decision-making skills.
Proven ability to drive and attain results.
Strong people management and accountability skills.
Excellent performance management skills.
Excellent problem solving and analysis skills.
Excellent conflict management skills.
Ability to gain personal credibility with team members.
Ability to give clear directions and instructions.
Excellent sense of customer service and ability to maintain and improve customer relationships.
Good stress management and composure skills.
Proficient in computer skills including Microsoft Office, Excel, and manufacturing systems.
Able to learn and adapt to new software.
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Job Type: Full-time
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