Director of Fixed Operations Job Vacancy in Shift Auto Group United States – Latest Jobs in United States

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Shift Auto Group
Location : United States
Position : Director of Fixed Operations

Job Description : One of Canada’s Fastest Growing Automotive companies, Shift Auto Group, has an immediate opening for a Director of Fixed Operations.
Formed in 2015, this organization currently consists of Fredericton Mitsubishi, Volvo Cars New Brunswick, six (6) ReCar locations, three (3) St. Croix Auto locations and Velocity Auto Body. We also have aggressive growth plans for the future, with expectations that more dealerships will be added in the coming years.
We are laser focused on providing the most Exceptional Automotive Experience to our guests anywhere in the automotive industry, and to do that we need someone to guide the Guest Relations, Efficiency and Profitability of our Fixed Operations, which consists of our Guest Services, Parts and Body Repair divisions.
Located in Fredericton, New Brunswick, Canada, we offer a location with an exceptional combination of low costs of living (especially real estate!), high quality of life and tons of opportunity.
If you are someone who is driven to be the best, if making guests into Raving Fans through people and process is at the core of who you are, and if you have experience in the Automotive and/or Guest Services Industry, take a look below at what we are looking for in an ideal candidate.
Primary Responsibilities:
· First and foremost, Detailing and Reconditioning Management. Although this isn’t traditionally what would be the primary responsibility of a Fixed Operations Manager in an automotive group, Shift Auto Group is primarily a used vehicle retailer, and we currently have to recondition and detail nearly 5000 vehicles annually in 4 different provinces. We are also planning an aggressive growth plan in both Canada and the USA, with our first US store opening in Florida in August. Our Director of Fixed Operations is responsible for ensuring fast quality reconditioning and detailing that meet our standards.
· Ensuring that we provide the highest possible level of Guest Experience in our new car Service Departments. We believe in providing guests with the most exceptional automotive experience anywhere and we truly believe that this is the key to all of our future successes. Providing our guests with best-in-class Service is the most important part of this position.
· Departmental Profitability is an extremely important part of this position. Maximizing departmental efficiency and productivity by ensuring that we are achieving maximum gross profit margins by only offering our Guests products and services that are of value.
Key Responsibilities:
· Process Management and Continuous Improvement. Every single day provides the opportunity to make something that we do better / faster / more efficient. The Director of Fixed Operations needs to constantly have his/her radar on for ways to get better, and document what it is that we do today. This is especially true as it relates to reconditioning and preparing our vehicles for sale across our entire company.
· Service Sales and Coaching. Through continuous learning you are expected to clearly define our process for proper Guest Service Visit interactions, and through proper process and coaching maximize the experience and profitability of each Guest Interaction. This includes things like ensuring a Vehicle Health Report (Walk Around) is completed with every Guest, every time.
· Parts Sales and Aging. Working with our Parts Team to ensure efficient parts inventory management, as well as volume maximization on both retail and wholesale accounts, and gross margins are in order.
· Service Marketing. Managing and utilizing our DMS/CRM to ensure that we are communicating and maintaining relationships with our current Guests, as well as external marketing programs designed to acquire new business.
· Human Resources. Leadership, Hiring, Coaching, Managing, Discipline, Motivation, Termination … any and all HR activities around your departments.
· Planned Team Meetings. This would include monthly “full-team” meetings as well as regular Technician and Advisor meetings to ensure that we are achieving maximum communication, motivation and leadership to our entire Fixed Operations team.
· Sales Department Interaction. Working with our Sales Team on a daily basis to ensure that we are maximizing the efficiency of the operations between the separate departments, leading to the highest possible level of Guest Experience and Profitability.
· Goal Setting. Working directly with the owner and the General Managers to set goals for your departments, and then translating those goals into individual goals and targets for all team members.
· Warranty Administration. Ensuring that our warranty administration ensures the highest amount of possible warranty assistance, and that all assistance is paid in a timely manner.
· Standard Operating Procedures (SOPs) – establishing and documenting “how we do everything that we do” and working with the other departments (sales, administration, detailing) to assist them in SOP creation for their departments.
· Leadership. Although this goes without saying, working to be a strong leader to your team is key to achievement of all our goals and plans. Continuous learning is key.
Qualifications:
This position requires someone who is self-motivated, intelligent and driven.
· A proven track record in the automotive industry, or something very similar, that would give you the contextual awareness to understand the role and do the job well right out of the gate. Examples of this would be that you can prove you were a Rock Star Service Manager, Body Shop Manager, self-employed previously in the auto (or similar) industry, or you are currently being utilized in this role for another organization.
· Exceptional Relationship Manager, Coach, Manager of Processes, Developing Budgets, Customer Service, Negotiating, Emphasizing Excellence.
· Previous P&L Management & Accountability

Excellent communication skills are required to work with customers, employees, and vendors.

· Experience designing and delivering exceptional customer experience programs in the past.

Maintain the profitability of each department while controlling expenses and maintaining customer satisfaction.

The candidate who is chosen for this role will be given an aggressive remuneration package that will include a strong base salary, a bonus plan with no cap that truly will allow a Rock Star to be paid like one, Full Medical and Dental benefits and a Company Demonstrator.
Also, to be clear, this position will require travel. We have intentions of growing our ReCar brand all across Canada and our CarOne brand across the southeast of the US, so travel will be part of this position as we open dealerships and reconditioning facilities across North America.
If you are the Fixed Operations Rock Star we have been looking for, please email President Dave O’Leary directly at Dave@ShiftAutoGroup .ca or call Dave at (506) 457-4500 to schedule an interview. All inquiries and resumes will be held in the strictest of confidence.
Job Type: Full-time
Salary: $90,000.00 – $150,000.00 per year
Benefits:

Dental insurance
Health insurance
Vision insurance

Schedule:

Monday to Friday

Supplemental Pay:

Bonus pay

Ability to commute/relocate:

Fredericton, NB E3A 2S5: reliably commute or plan to relocate before starting work (required)

Education:

Bachelor’s Degree (preferred)

Experience:

management: 2 years (preferred)

Work Location: Multiple Locations

This post is listed Under Jobs in General Category

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company