Full-Time Dispatch Associate Job Vacancy in ABC Ambulance Phoenix, AZ 85008 – Latest Jobs in Phoenix, AZ 85008

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Full Details :
Company Name : ABC Ambulance
Location : Phoenix, AZ 85008
Position : Full-Time Dispatch Associate

Job Description : Job Description:

Immediate Hiring!

Full-Time Dispatch Associate

Location: Phoenix, AZ

Our mission of providing care to the world at a moment’s notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. If your passion is helping those in need and you have the skills to deliver patient care in missions where every second counts, apply today!

With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.

SUMMARY

The dispatcher’s primary responsibilities include but are not limited to; assigning runs using dispatch software to the appropriate field crew and communicating details necessary to effectively respond to the call. In addition, they answer incoming calls from clients and field staff as well as making phone calls to update or inform customers and/or field staff.

ESSENTIAL DUTIES:

Demonstrate exceptional customer service skills with both internal field staff and external customers
Maintain a calm and professional demeanor
Promptly answer, evaluate and prioritize incoming requests for service
Communicating effectively with all callers and co-workers in a fast-paced environment
Possess exceptional knowledge of service Company service areas, medicatl facilities, area geography, roadways and traffic patterns
Professionally “control” difficult interactions and effectively direct the flow of the conversation
Operate multi-line phone system as well as radio communication equipment
Remain extremely focused in a sometimes turbulent/chaotic environment
Maintain status of equipment, vehicles, and access cards
Assist with providing information for investigations of incidents as required
Identify potential issues and suggests solutions
Give accurate and prompt ETAs

QUALIFICATIONS:

High school diploma
Knowledge of the Local Area
Exceptional customer service skills
Must type minimum of 35 wpm
Have a general understanding of medical necessity of what is covered under certain insurances- preferred
Reliability, teamwork, and openness to feedback a must
Demonstrated ability to communicate clearly and professionally both verbally and in writing
Proficient in the Microsoft Office
Ability to sit for an extended period of time
Previous work experience as an EMT, EMS dispatcher, or other medical field – preferred
Two years minimum of customer service experience – preferred
One year of multi-line telephone experience – preferred
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

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