Guest Services, Volunteer and Front Desk Coordinator Job Vacancy in State of Colorado Job Opportunities Pueblo, CO – Latest Jobs in Pueblo, CO

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Company Name : State of Colorado Job Opportunities
Location : Pueblo, CO
Position : Guest Services, Volunteer and Front Desk Coordinator

Job Description : Department Information

HISTORY COLORADO has a strong commitment to diversity, inclusion and cultural competency, because of that, we are continuously seeking to recruit individuals who will enhance this diversity and ultimately the effectiveness of our organization.

We believe that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. History Colorado and the State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status or any other protected status in accordance with applicable law.

The History Colorado Center is conveniently located in downtown Denver. In addition to a great location, we offer fantastic benefits including:

Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
10 paid holidays per year plus 12 hours of vacation and 6.66 hours of sick leave a month
Public Service Loan Forgiveness – A borrower may qualify for forgiveness by making 120 on-time payments while employed full-time in public service, if they have certain kinds of federal loans in a qualifying repayment plan
BenefitHub state employee discount program
CafeWell employee wellness program
Excellent work-life programs, such as flexible schedules and more.

Description of Job

This position works closely with the Museum Director at the El Pueblo History Museum to provide effective and efficient management of museum operations, including the managing the museum gift shop, overseeing facility rentals, supporting museum programs and events, leading the museum volunteer program, and supporting all daily operations. Duties include:

Management Operations

Manages the safe, efficient operation of the facility, including rotational on-call duties and site maintenance such as snow removal.

Provides a welcoming environment for museum guests, responding to guest questions about the museum and the surrounding area.

Manage the reception desk and guest service staff/volunteers in order to provide strong customer service.

Manage gift shop sales and cash register, including opening and closing register, tracking sales records, reporting daily sales transactions and attendance, and preparing deposits.

Assists the director with preparation of daily, monthly and annual accounting reports.

Monitors gift shop inventory and supports director with inventory purchases, tracking, and reporting.

Volunteer Coordination:
Coordinates, plans, promotes and recruits for volunteer service at the museum.
Works closely with History Colorado’s Director of Volunteer Engagement.

Fosters a welcoming and supportive volunteer program that enables volunteers to feel connected to the museum, its mission, and the other volunteers and staff.

Creates an environment for community volunteers to thrive in the museum experience.

Oversees the interview process in collaboration with the Director of Volunteer Engagement and El Pueblo History Museum Education Coordinator (if education focused), placement, onboarding and gift shop training.

Trains and supports new museum volunteers, including offering on-going training, professional development, and museum updates.

Responsible for capturing and reporting all gift shop volunteer engagement statistics for the El Pueblo History Museum. Responsible for volunteer schedule management to ensure all shifts are filled by volunteers or temp/part-time staff, as approved by the Director.

Facility Rentals

Supports a robust and friendly facility’s rental program that serves the community.

Serves as the first point of contact for rentals at the El Pueblo History Museum.

Responsible for contacting within 24 hours (excluding weekends) to accommodate potential rental clients.

Must coordinate with the Education Coordinator to mitigate any rental-related interference with educational programming.

Provides friendly, efficient and responsive customer service. Schedules and facilitates a walk-through of the rental space(s) with potential clients.

Manages contract finalization, collection of deposit, calendar placement and secure final payment.

Manages scheduling, temp staff and security for each rental.

Must communicate and give direction to the staff for setup and takedown of the rental spaces.

Planning

Collaborates with the Museum Director and relevant History Colorado divisions, participates in the planning, development and implementation of exhibitions, educational programs, annual events, collections use and revenue generating programs.

Collaborates with the Museum Director, colleagues, volunteers, interns and various museum committees, the Guest Services Coordinator will assist the Director to carry out merchandising, volunteer coordination and help in the implementation of museum programs (such as Bruja Brew Fest, Pueblo Chile & Frijole Festival, Dia De Los Muertos, exhibit openings, etc…).

Assists the Museum Director in assessing community needs and working with History Colorado colleagues to develop programs, systems and services that address those needs and meet both programmatic and sustainability goals.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Experience working in museums, tourism, retail and/or customer service
Experience with computers and retail technology, including spreadsheets, word processing, cash register and/or point of sales systems, and other basic computer usage.
Experience supervising entry-level staff and volunteers of all ages and abilities.
Ability to serve customers with a broad range of backgrounds and experiences.
Responsible and able to work independently.
Excellent oral and written communication skills.
Ability to initiate projects, set goals and priorities, and manage multiple projects simultaneously.

Supplemental Information

Effective February 3, 2022, all employees are required to attest to and verify that they are fully vaccinated for COVID-19.

If
you are interested in finding meaningful work in public service, we invite you to consider the State of Colorado. To learn more about working for the State of Colorado and building a satisfying and rewarding career, visit

Welcome to Your Future in Colorado.

A pre-employment criminal background check will be conducted as part of the selection process. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide the Human Resources Unit with an official disposition of any charges.

ADAAA Accommodations
: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete the application. To request an accommodation, please contact Dany McCoy (303) 866-2136 or email
Dany.Mccoy@state.co.us
.

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