IT Support Technician II Job Vacancy in Colorado Judicial Branch Centennial, CO – Latest Jobs in Centennial, CO

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Company Name : Colorado Judicial Branch
Location : Centennial, CO
Position : IT Support Technician II

Job Description : IT Support Technician II

JOB CODE

JD01050

LOCATION

Centennial / Arapahoe County

DEPARTMENT

Office of the State Court Administrator

SALARY RANGE

POSTED

22-Mar-2022

CLOSES

03-Apr-2022

POSITION NUMBER

29483

FTE LEVEL

1.0

POSITION INFORMATION

Job Code: R44320 Full Time Salary Range: $4,777.00 – $6,613.00
Click here for information on employee benefits.
This posting may be used to create a Talent Pool. Talent Pools may be used for a period of 10 months after the closing date on a job posting.

MISSION STATEMENT

At the Colorado Judicial Department our mission is to provide a fair and impartial system of justice that:

Protects constitutional and statutory rights and liberties
Assures equal access
Provides fair, timely and constructive resolution of cases
Enhances public safety
Supervises offenders
Facilitates victim and community reparation

STATEMENT OF DUTIES

General Statement Of Duties: The IT Support Technician II is a tier 2 position that supports all computer related functions within the Colorado Judicial Branch. The IT Support Technician II performs a variety of duties including, but not limited to, computer troubleshooting in an office environment that includes desktop/portable and remote devices, all peripheral devices, application and enterprise system support; troubleshooting all computer hardware and software issues; performs computer repairs; installation and configuration of standard business software, as well as custom court related software. This position assists customers and peer groups with troubleshooting application and hardware installations. Has accountability for ITS computing services and equipment. Duties include scheduling and assigning work, customer service, testing and quality control.

Distinguishing Factors: This position is distinguished from an IT Support Technician I by expanding the technical role and operational procedures, while also demonstrating an ability to use independent decision making and initiative to solve complex problems. This involves working directly with customers, providing advanced troubleshooting skills, providing assistance to judicial staff, and determining best practices and standard computing procedures. The IT Support Technician II will assists in expediting process workflow while completing business objectives, address all customer computing needs and resolves assigned service requests, monitors site performance and up-time through customer communication and feedback; monitors court backups; identifies trends, and communicates with local administration and peer groups as needed. The position recommends and initiates process improvements to maximize operational efficiency. This position reports directly to the Technical Support Supervisor.

ADDITIONAL COMMENTS

This position will help support a newly created program conducting virtual bond hearings for Judicial Districts on the weekend. A variety of virtual platforms will be used and being comfortable supporting the WebEx platform, live streaming software and other various technologies is preferred.
Travel will be required throughout the state as needed to provide support on-site.
After April 1st, this position will work on Saturday and Sunday, with a combination of hours worked an additional three days, Monday-Friday. First interviews will be held virtually, with additional interviews beyond the first phase possibly being scheduled in-person (subject to change and in accordance with current recommendations and guidance from local health officials at that time).

ESSENTIAL FUNCTIONS

Manages and maintains local computing infrastructure and devices within assigned districts or regions statewide.

Work closely with District Administrators, Chief Probation Officers, private probation users, outside agencies and vendors, as well as other court and probation personnel to prioritize daily tasks and projects while providing responsive and timely end-user customer support. Educates end-users and local administration using skills that are appropriate and professional.

Responds, communicates, and applies Information Technology Systems (ITS) policies and procedures verbally and through documentation. Responsible for all aspects of problem diagnosis, communication, and break/fix solutions in accordance with ITS policies and procedures-including the ability to provide or locate alternate work methods and/or solutions independently.

Performs installation, configuration and troubleshooting of standard user desktop/laptop computing hardware, mobile devices, printers, and peripheral devices in accordance with ITS standards and procedures. Coordinates and/or migrates customer data/information from decommissioned devices to new equipment.

Coordinates equipment shipments and receivables, as well as processes surplus equipment in accordance with ITS procedures.

Plans and executes user office moves, adds and changes as required. This may include the involvement of ITS and local administration for large scale moves.

Corresponds with users and staff concerning issue status, resolution, and task completion with little need for escalation.

Ensures docket monitor systems are functioning properly including maintenance, upgrades, and replacements as needed. Installs, configures, and maintains courtroom audio recording hardware, software, and data archives.

Monitors and supports overall server data backup process, performs monthly tape backups, and responds to data restore requests. Supports secure tape and data storage backup procedures through district and/or department retention policies.

Maintains department IT inventory system by keeping up-to-date and accurate records of serialized asset information.

Troubleshoot intermediate to advanced LAN/WAN connectivity for all networked devices. Coordinates troubleshooting efforts with appropriate ITS staff and informs local administration with resolution status.

ESSENTIAL FUNCTIONS CONT.

May install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software and networking software products as required. Assists with office telephone support; both analog and IP telephony equipment. Assist and lead hardware and software rollouts, special projects, and testing within specified deadlines. Maintains and updates user account information and group permissions. Collaborates with software engineers and business analysts to test, troubleshoot, and validate new software programs and applications. Assists with security needs and data recovery to include virus/spam removal with end users; uses decryption codes and necessary files to support hard drive troubleshooting and data recovery as necessary. Reports observed security issues/breaches to supervisors within ITS and local administration as necessary. Works with vendors to determine warranty or repair status. Monitors and supports service desk incidents and requests. Verifies issues are handled in a timely manner. Assists with ticket escalation and complex situations. Actively assists technicians locally or regionally as necessary.
Assisting with troubleshooting ITS systems/infrastructure and computer root cause by working with other technical services team members. Attend meetings as required. Other duties as assigned.
Supervisor Responsibilities: No formal supervisory responsibility. Responsible for one’s own work product and work within a unit performing similar functions. Rarely provides lead function, advice, or explains work instructions to other employees or volunteers.

MINIMUM QUALIFICATIONS

Minimum Education: Graduation from an accredited college or university with a bachelor’s degree in computer science or related field and two years of professional computer/IT technical support experience. OR Four years of professional computer/IT technical support experience.
Physical Demands: While performing the duties of this job the employee is regularly required to walk. The employee is frequently required to stand; sit; reach with hands and arms; and perform repetitive motions with wrists, hands, and fingers; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Work Environment: While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and high precarious places. Occasionally handles emergency or crisis situations; frequently subject to interruptions, and multiple calls and inquiries. The noise level in the work environment is usually moderate.

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