Process Advisor Job Vacancy in Barclays Delhi, Delhi – Latest Jobs in Delhi, Delhi

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Full Details :
Company Name : Barclays
Location : Delhi, Delhi
Position :

Job Description : Job Title: Process Advisor
Location: Noida

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.

Introduction:
Loss prevention, compliance adherence and customer satisfaction are the primary drivers within the Collections Department (referred to externally as Customer Support). Customer Support assists our card members with the resolution of their past due status through contact by phone, e-mail or through our website. Significant effort is placed on the importance of ensuring an exceptional experience when we interact with our customers.

An Account Manager is the company’s primary interface with customers in arrears. The role includes receiving inbound and outbound calls and solving and/or educating customers on specific account information, concerns and inquiries to make it as easy and as possible to do business with and resolve their delinquency. Please note that this is a mandatory work in office profile; colleague needs to be mandatorily residing in Delhi NCR (Delhi, Noida, Faridabad, Ghaziabad) for the fulfilment of duty.
What will you be doing?
Receive inbound and outbound phone calls from customers and service their needs effectively and efficiently.
Account Managers are also required to Support customers by offering payment options, taking payments, solving problems, and providing excellent service.
Listen actively and establish rapport
Quickly understand and analyse customer needs, listen and actively
Ability to determine appropriate, affordable solutions for customers regarding their personal financial situation.
Display high sense of empathy and understanding concerning customers’ personal situations.
Active listening and ability to apply information provided by customers to support their needs.
Strong analytical skills and the ability to communicate customer account data.
Ability to work in a detail oriented environment and report errors to appropriate levels of leadership.
Use computer software application designed to service customers’ accounts.
Take ownership of any follow-up work necessary to service customer and ensure excellent service.
Adhere to compliance regulations.
Learn and understand the Consumer Loan product and its services.
Consistently meet performance standards set by the Operations Lead.
Ability to multi-task and navigate computer software while communicating by phone.
Displays adequate line of judgement in making decisions appropriate for customer within policy.
Requires thorough knowledge of all program set-up attributes.
Engage with leadership regarding accounts that need escalation.
Speak knowledgably about products and services
Adhere to compliance regulations and security policies
Consistently meet performance standards set by department
Complete additional projects and tasks as assigned
Contribute ideas and recommendations for improvements to the department and company
Can exercise some judgment in carrying out routine assignments with guidelines

What we’re looking for:
Familiar with Operating Systems (Windows 98/95/2000/NT)
MS Office Application Suite (Preferably Word, Excel & PowerPoint)
Excellent verbal and written communication skills

Skills that will help you in the role:
Experience in customer service environment
Excellent track record during past work experience.
Where will you be working?
Noida

Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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