SYSTEMS AND APPLICATIONS SUPPORT SUPERVISOR Job Vacancy in Chandler USD 80 Chandler, AZ 85224 – Latest Jobs in Chandler, AZ 85224

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Company Name : Chandler USD 80
Location : Chandler, AZ 85224
Position : SYSTEMS AND APPLICATIONS SUPPORT SUPERVISOR

Job Description : CHANDLER UNIFIED SCHOOL DISTRICT
JOB DESCRIPTION

CLASSIFICATION: SUPPORT
TITLE: SYSTEMS AND APPLICATIONS SUPPORT SUPERVISOR
REPORTS TO: DIRECTOR OF SYSTEMS AND APPLICATIONS
SALARY: RANGE 121

Job Goal:
Coordinates the efficient and effective operations of Help Desk Services for the District, including work direction and supervision of Application and Systems Help Desk Technicians and SIS Support Analyst and coordination with other District and campus information technology staff. Responsible for planning, assigning, and directing work; documenting and gaining approval for all help desk support procedures and system documentation; and assisting team members in answering calls, addressing service or escalation issues, and applying independent decision making to resolve problems or escalate problems to management. Develops regular reports on help desk contacts, ensures that service levels are met, identifies trends, and makes recommendations for service improvements.

Minimum Qualifications:

College degree or high school diploma with equivalent and relevant work experience
Knowledge and experience with state reporting guidelines, record retention guidelines, data privacy and FERPA and CIPPA regulations
Email and telephone etiquette.
Student information and Business Software knowledge
Help desk and contact management systems.
Office 360 and core software loaded onto standard desktop disk images.
Motivation and mentoring techniques.
MS Windows operating system navigation and procedures.
Operation of computer hardware, including printers, scanners, terminals, and other peripherals.
Oral and written communication skills. Principles and practices of work direction, supervision, mentoring, and training. Record-keeping techniques.
Technical aspects of field of specialty.

Core Job Functions:

Supervises help desk support staff’s daily activities ensuring timely and professional delivery of technical support for calls on network problems, computers, core software products, and related hardware peripherals.
Plans, organizes, and directs the work of help desk support staff, including Application and Systems Help Desk Technicians and SIS Support Analyst; schedules shift coverage; evaluates and documents performance and recommends disciplinary action when necessary.
Reviews staff work for accuracy and timely completion of assigned duties. Trains staff in new and existing procedures.
Documents, tracks, and reports on software and hardware malfunctions; enters detailed description of user’s problems in an assigned database; and prioritizes requests and labels according to established procedures.
Trains help desk staff on areas of responsibility, new technology, and support procedures. Ensures help desk staff provides consistent, high-quality, and professional service, including communication and telephone skills.
Proactively identifies process improvement opportunities, including end-user training tools and documentation.
Monitors help desk activities and responds to inquiries; provides technical troubleshooting, determines type of request, diagnoses and provides solutions or escalates complex problems to appropriate personnel as required, and ensures proper problem notification procedures are being followed.
Develops queries to track and follow-up on reported problems; notifies users of completion of requests; ensures accurate contact and problem resolution records are maintained.
Provide management reports on help desk operations and issues, including recommendations for areas of service or technology improvements.
Perform related duties as assigned.

Core Values/Professional Qualities

Promote positive interactions with colleagues
Promote positive interactions with students, parents, and community members
Be responsible, reliable, and punctual
Be flexible and adaptable to change
Positively accept direction
Direct constructive criticism toward improving the district
Exercise positive problem-solving behavior and conflict resolution skills
Adhere to the dress code appropriate to the site and job
Share sensitive student and staff information on a need-to-know basis
Be a positive role model for students
Adhere to District and school rules and procedures

Physical Requirements – Office
Positions in this classification typically require stooping, kneeling, crouching, standing, walking, sitting, finger or manual dexterity, repetitive finger motion, speaking, hearing, seeing (with correction), focusing ability, or other factors applicable for the job. Employees may be subject to travel, odors, dust, poor ventilation, workspace restrictions, and loud noises. Employees may be required to lift or exert up to 40 pounds of force to move objects occasionally, and up to 10 pounds of force to move objects frequently. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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