Application Support Engineer Job Vacancy in S&P Global Hyderabad, Telangana – Latest Jobs in Hyderabad, Telangana

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Full Details :
Company Name : S&P Global
Location : Hyderabad, Telangana
Position : Application Support Engineer

Job Description : Department overview
IHS Markit’s Global Markets Group (GMG) provides market intelligence, data and technology solutions to all participants in the Global Markets. Global Markets Group seeks to be the nerve center for primary market workflow and serve as a conduit for capital formation by electronically connecting the sell-side, buy-side and corporations. The Global Markets Group also offers services including applications and data for secondary markets.
The GMG Application Support Team is a global team that provides specialized technical support across the suite of trade processing and workflow solutions that support all participants in OTC trading from post trade notices of execution, trade confirmation and allocations to clearing and reporting. The application support team works collaboratively, both internally and across our customer base, operating in a sharing and learning culture with a view to build continuous improvement in our processes.
Position summary
We are seeking an experienced Application Support professional to join the team. The role encompasses 2nd line technical application support for our OTC trading platform. This person will report directly to the regional support manager responsible for application support on these systems and will work closely with the global team contributing to the quality of our support.
Duties & accountabilities
Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner. Work collaboratively with development team as required for third line escalation.
Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed. Drive and engage in disaster recovery processes for all products.
Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements
Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.
Business competencies
4+ years of work experience in an Application Support role
Must have scripting experience of one or more of the following: shell scripting, python, ruby or Perl
Must have experience of Incident management and problem management
Must have experience in reading and debugging Java code
Must have fundamental working knowledge of Oracle, SQL and RDBMS – including database query plan analysis and monitoring
Knowledge of operating systems most especially Windows and Linux is a must. Good shell scripting experience is a must. Ability to use python scripting is an advantage
Good to have experience either maintaining or building pipelines for CI/CD using one or more of the following: Jenkins/GitLab/TeamCity
Good to have experience maintaining/working knowledge of Compute, Storage, Database, Networking and Security AWS services
Must have experience either maintaining or building configuration management using Ansible, Chef or puppet
Ideally familiar with monitoring tools such as Splunk, Centreon and Monolith.
Good to have experience in supporting applications on AWS cloud platform.
Experience of migrating legacy application to AWS platform is an advantage
Good to have knowledge of SDLC and experience in raising development bugs – including priority assessment, high quality analysis, and detailed investigation. Understanding of agile methodology, a plus
Good to have fundamental knowledge of networking basics and topology.
Education
University Graduate with Bachelor’s Degree in computer science or Computer Engineering related degree, Master’s Degree is a plus
Commercial awareness
Knowledge of, or experience of working in the financial services industry would be a plus
Excellent understanding of software systems and technology
Good understanding of software support team functions and a solid understanding of the end to end application development process.
A strong desire to keep up with all the latest developments in related technologies
Confident individual who can represent the team at various levels.
Excellent analytical and problem-solving skills
Ability to carry out business impact analysis and prioritize tasks according to severity and importance
Communication
Must be a strong communicator both written and verbally in English
Excellent listening, presentation and interpersonal skills
Ability to communicate ideas in both technical and user-friendly languages
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Equal Opportunity Employer:
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only:
The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

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