Customer Service/Dispatcher Job Vacancy in McKinley Equipment Corporation Irvine, CA 92614 – Latest Jobs in Irvine, CA 92614 – updated today

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Company Name : McKinley Equipment Corporation
Location : Irvine, CA 92614
Position : Customer Service/Dispatcher

Job Description : Customer Service Lead
Due to our continued growth, we have a new position opening for a Customer Service Lead.
About Us:
Being the Most Trusted at What We Do
McKinley Equipment Corporation is a family-owned businesses headquartered in Irvine, California. Since 1948, we have remained dedicated to being the most trusted sales and service distributor in our marketplace. We are an industry leader in reliable, efficient and technologically advanced loading dock equipment, commercial doors, industrial lifts, and warehouse equipment.
Expertise and professionalism in everything we do is how we differentiate ourselves. This allows us to attract top-notch talent to our team, which in turn benefits all our customers as they are provided value through quality from each interaction with every member of the McKinley team. We cultivate a culture of caring and giving back to the communities we serve through the various charities we support. We strive to be our best so that we create a world of smiles.
Who you are:
McKinley is seeking a Customer Service Lead with material handling industry experience (or equipment service work order experience) and a strong customer service background to join our team. This member will have the ability to perform ALL customer service functions/desks within the department. We are looking for the newest member to join our team that continues to rise to the challenges of a dynamic and fast-moving company. The successful candidate will foster a positive environment with a hands-on approach and will be committed to the team, our customers and success of the business.
Expectations:
· Be responsible and accountable for your own performance and continued growth and development
· Accessible to customers and co-workers
· Show enthusiasm and demonstrate a positive attitude
· Knowledgeable and professional
· Practice self-discipline; be driven and take initiative
Responsibilities:

Manage and synchronize work order communications between our internal work order system and customer online work order systems
Communicate regularly via email and phone with key national account customer stakeholders
Perform regular audits of open orders to ensure they are progressing
Perform audits of open quotes to ensure routine follow up from staff and improve quote time
Research parts, prepare pricing and generate proposals based on technician’s recommendations
Scheduling and dispatch technicians
First line in customer service, handle customer complaints and disputes immediately to ensure a partnership resolution
Perform and manage all operating functions of MFM and third party software processes
Work with management to streamline processes
Answer incoming phone lines for service department and process any document requests associated to close the call
Create service request cases
Assist technicians with work orders, correcting work order mistakes
Invoice work orders in MAS (accounting system) and confirm batch totals match from both the work orders and MAS
Assist office with miscellaneous duties as assigned

Work Schedule:

Monday through Friday

What You Must Have:

Education:

o Minimum: High School Education
o Preferred: Bachelor’s degree in business administration, marketing, finance, operations, or construction management

Experience: Candidate must have a minimum of 5 to 7 years of experience in related field
Requirements: All job offers are contingent upon a NEGATIVE DRUG SCREEN TEST

* Qualifications
o Self-starter and self-motivated
o Possess leadership ability in order to encourage a team environment
o Strong analytical skills
o Ability to multitask and manage multiple projects at once
o Critical thinker and problem solving skills
o Familiarity with industry’s rules and regulations
o Accurately analyze situations and quickly generate effective solutions
o Strong attention to details and accuracy
o The ability to train and mentor others
o Highly organized, punctual and reliable
o Strong attention to details and accuracy

Technical Skills
ServiceChannel work order management system experience is key
Corrigo, Verisae and FM Pilot experience is a plus (work order management systems)
MS Office
Sage Accounting – preferred, not required
Salesforce – preferred, not required
Must type a minimum of 50 wpm while multitasking
Other required knowledge, skills, and abilities:
Ability to successfully prioritize and meet customer needs
Be friendly
Be someone who smiles
Be someone who says “How can I help you” and “Thank you”

Compensation and Benefits:

Competitive market-based salary
Paid Medical and Vision insurance coverage for employee
Optional Dental insurance coverage
Paid Time-Off
Paid Sick time
Paid Holidays
401(k) Plan
Employee Assistance Program for you and eligible dependents
Verizon Employee Discount

Training and Professional Development:
§ Continuous learning and development opportunities
McKinley is an Equal Employment Opportunity employer:
McKinley prohibits discrimination or harassment based on the following categories: race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic characteristics or information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status, political affiliation, and any other status protected by state or federal law.Disability accommodation for employment applicants:Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system send an email to DG-Devans-DMiranda at McKinleyEquipment.com for assistance. Please include a description of your requested accommodation, your name and contact information. Note: This email address is not for general employment inquiries. McKinley will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.
Job Type: Full-time
Pay: $60,000.00 – $75,000.00 per year
Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Schedule:

8 hour shift

Application Question(s):

Do you have work order management system experience?

Experience:

Dispatching: 2 years (Required)
Service channel: 2 years (Required)

Language:

Spanish if so great but but its not a necessity. (Preferred)

Work Location: One location

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Post Tags : , Irvine, CA 92614, jobs in Irvine, CA 92614, Customer Service/Dispatcher jobs in Irvine, CA 92614

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