Customer Experience Supervisor Job Vacancy in StubHub Draper, UT – Latest Jobs in Draper, UT – updated today

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Full Details :
Company Name :
StubHub
Location : Draper, UT
Position : Customer Experience Supervisor

Job Description : At StubHub, our mission is to bring the joy of live to fans globally. We’re the world’s largest ticket marketplace, and we make sure that the events where you want to be are never sold out.
At StubHub, we are:
Owners – We carry the ball. We act as one team, in it together. We live above the line as optimists and with a solution mindset. We are fully accountable for solving problems, both our own pieces and the whole.
Fan First – We are the fans’ biggest fan. We are the fan and the voice of our fans in everything we do.
Driven – We push past the finish line, aggressively prioritize and focus on what matters most. We debate, decide, commit and deliver.
Inventive – We play a new chord; we celebrate progress over perfection and learnings as much as success. We’re agile because there is always more than one way.
Courageous – We take big swings. We show up for challenges with resilience and persistence. We take risks, embrace failure as a path to learning, and speak up when we have a different opinion.
Diverse & Inclusive – We harmonize. We assume positive intent, trust and empower others; bring a global mindset and seek out alternative viewpoints.

THE ROLE:
The Customer Experience Supervisor is a fundamental role in coaching our Customer Experience agents to deliver a world-class customer experience. Through a culture of support and guidance, the Supervisor, works to create an atmosphere of trust, connection and unity within the team to drive excellence.
JOB RESPONSIBILITIES:

Coach, supervise and support a team of 15 Customer Experience agents in our Call Center
Responsible for mentoring team members and promoting individual development through the use of individual development plans for members of the team.
Utilize structured approach to coach, motivate, and reward team members to promote strong KPI performance in key areas.
Utilize data and reporting to monitor agent productivity
Analyze impacts to service levels and trends; provide constructive feedback and recommendations
Provide hands-on support and guidance to team members handling escalations
Provide individual support through 1 on 1s to coach, develop, motivate as well as enhance and maintain relationships of trust and cooperation
Act as a culture ambassador; actively embody the StubHub cultural values while encouraging others to do the same
Encourage and promote decision making and accountability at all levels
Support the hiring and training process by conducting interviews and making recommendations for hiring decisions
Appropriately give and be open to receive feedback to/from team and coworkers
Actively work to remove barriers to agent success
Other projects, reporting and tasks as assigned to support individual development

COMPETENCIES:

Strong ability to coach, motivate, inspire and empower others to strive for excellence
Dedicated to meeting the expectations and requirements of internal and external customers
Possess excellent time management skills
Must be flexible and adaptable to effectively cope with an ever-changing environment
Strong familiarity with internal tools and site functionality of StubHub’s products and service
Strong problem solving and decision-making abilities
Possesses the interpersonal skills necessary to communicate effectively in any situation
Comfortable taking the initiative to get things done without waiting for direction
Strong written and verbal communication skills with a focus on effectively communicating to accomplish daily tasks

POSITION TYPE AND EXPECTED HOURS OF WORK:

This is a full-time position requiring flexibility in terms of schedule. Nights and/or weekends may be required based on the needs of the business.

REQUIRED QUALIFICATIONS:

1-2 years of supervisory experience in a call center is preferred
Demonstrated analytical skills, as well as strong verbal and written communication skills
Demonstrated leadership and influential capabilities
Proficient in functional/technical skills; Internet applications, office applications, internal tools

Are you interested in joining an ambitious and close-knit team dedicated to solving meaningful customer problems? Your work will have a significant impact on the business, and help spread the joy of concerts, theater, and sports around the world.
We love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel StubHub is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work.

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Post Tags : , Draper, UT, jobs in Draper, UT, Customer Experience Supervisor jobs in Draper, UT

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