Production Support Administrator Job Vacancy in Fiserv, Inc. Thane, Maharashtra – Latest Jobs in Thane, Maharashtra
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Company Name : Fiserv, Inc.
Location : Thane, Maharashtra
Position : Production Support Administrator
Job Description : About the business and the role
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so our customers, members and consumers can move money when and where they need it, at the point of thought. Our aspiration is to move money and information in a way that moves the world.
As a FORTUNE™ 500 Company and one of FORTUNE Magazine World’s Most Admired Companies for the 8th consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us
Role Overview:
The Service Delivery Team is responsible for Fiserv’s production processing operations where they process and run the daily, weekly and monthly batch processing cycles for all financial institutions on the OmniPay multi-currency / multi-institutional payment card transaction processing platform.
Key Responsibilities:
This role will require the individual to provide shift cover including weekends on a rotating basis
Monitoring 24 x 7 daily jobs workload schedules
Monitoring incoming and outgoing critical file activity to ensure timely processing. Escalate to appropriate party any late, missing or incorrect files until problem has been resolved
Process and run the daily, weekly and monthly processing cycles for all institutions
Ensuring successful incoming and outgoing file confirmations
Implement defined error procedures; escalate to on-call support teams as necessary for any production processing issues
Ensure that services are delivered in accordance with service levels agreements and auditing requirements
Escalating out of balance issues to appropriate response unit
Determining Level 1 problem, analyzing root cause, and escalating to appropriate response unit, as required
Being the point of contact for our clients for any issues in relation to the OmniPay platform or our production processing
Completing appropriate daily operational checklists & system housekeeping tasks as per operational procedures
Interacting with other team members and management to improve efficiency and effectiveness
Adhering to and contributing to company processes, practices and procedures
Maintain appropriate schedules, logs and statistical analysis
Job Requirements:
Previous experience of working in a computer operations / service delivery environment
Previous experience of working in a payment card acquisition related services role preferable but not essential
Experience with workload automation or job schedulers an advantage
Knowledge of Microsoft Office, Windows and Unix
Basic knowledge on job processing and scheduling
Understanding the incoming / outgoing Files
Payment life cycle knowledge
IPC Experience
Incident, change problem management
Payment card acquisition knowledge
Competencies:
Excellent standard of communication skills (English) written and oral
Ability to schedule tasks in an effort to manage time and priorities
Self motivated with the ability to work on own initiative and as part of a team
Ability to work under pressure to tight deadlines, with a drive and commitment to delivery
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