Support Technician I Job Vacancy in Cerner Corporation Bengaluru, Karnataka – Latest Jobs in Bengaluru, Karnataka
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Company Name : Cerner Corporation
Location : Bengaluru, Karnataka
Position : Support Technician I
Job Description : Cerner is elated to hire for Support Technician I role. As a Support Technician, your responsibilities include supporting Cerner associates /clients for all their IT issues (OS & applications installed on laptops) through Remote Support / On-Site. You will also be installing and configuring computer systems, diagnosing hardware and software faults, and solve technical and application problems, either over the phone or in person. In this role, you will be handling the first & second level of technical issues, combines quick resolution with proper actions to minimize the impact on critical system/application issues.
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Additional Information
Virtual Eligible Job No
Relocation Assistance Available for this Job: No
Qualifications
Basic Qualifications
At least 2 years of total combined higher education and related work experience, including:
High School Diploma (Secondary School) or Associates (Higher Education, Higher National Diploma)
Preferred Qualifications:
At least 1 year of technical support experience.
At least 1 year of experience in a similar sized Corporate.
Good Communication skills & Phone Etiquettes.
Microsoft Windows Professional certification preferred (MCSA/MCSE/MCITP, Comp TIA A+ etc).
Good knowledge of Windows & Mac OS.
Good knowledge of MS office.
Preferred neutral accent.
Call handling skills (proper escalation & ownership of call etc).
Proven track record for identifying and quickly resolving a wide variety of Windows/MAC/SCCM/Azure/Citrix/VMWare/Exchange Online/Network/Software & Hardware issues
Ability to install & troubleshoot windows/MAC Operating Systems, VM, Citrix and Exchange.
Must be willing to work in US Shift & 12 hours.
All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling +91-XXXXXXXXXX or by emailing CernerCareers@cerner.com.
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