Administrative Support – Front Desk (Position Open Until Filled) Job Vacancy in Montana State Fund Helena, MT – Latest Jobs in Helena, MT

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Company Name : Montana State Fund
Location : Helena, MT
Position : Administrative Support – Front Desk (Position Open Until Filled)

Job Description : At Montana State Fund, serving the businesses of Montana is what we do, who we are, and what makes us different. We partner with employers and their employees to care for those injured on the job and we champion a culture of workplace safety for our fellow Montanans.

*First consideration will be given to application submissions received by Friday, April 8, 2022 at 5:00pm MST*

About the Role

The front desk administrative assistant serves as the primary receptionist for Montana State Fund.

The duties and responsibilities include providing administrative support to ensure efficient operation of the organization. Provides all departments the support and resources necessary to carry out a variety of tasks and duties. Has the ability to effectively communicate via phone and email ensuring that all Administrative Assistant duties are completed accurately and delivered with high quality and in a timely manner. This position acts as a central point of communication for emergencies and will be given the autonomy to react to any emergency and be comfortable using their own judgement when managing security expectations.

What You Will Do

Greet and assist walk-in customers. (60%)
Provide administrative support to policy and claims functions, and telephone backup to Customer Service Specialist. (20%)
Security protocol expectations. (20%)

Required Skills

Key Activities

Warmly greets and welcomes visitors. Directs visitors as needed and announces them appropriately.
Answers questions in person and by telephone; responds to inquiries by employees and customers, and refers, when necessary, to the appropriate person, official, or department.
Accepts and signs for delivery of letters, packages, etc. and distributes them either personally or through interoffice mail system.
Be familiar with all elements of MSF Building Security Guidelines
Supports building security by following all aspects of the Building Emergency Action plan (BEAP).
Visitor Management – Responsible for signing visitors in and out on the visitor log, issuing badges, and properly assuring visitors are escorted by an MSF employee.
Receives payments from customers and ensures delivery of funds to Finance department.
Provides backup support to CEO and President’s Executive Assistant as requested.
Provides a variety of administrative/clerical support duties for the team including payroll report entry and handling various sized mailings and documents.
Completes research and follow-ups on return mail.
Assists with preparing and mailing policy packets to customers.
Provides backup support to customer service specialists and claim assistants including, but not limited to, customer inquiry support (telephone and email), and claim file sorts.
Provides responsible and confidential daily administrative support including organizing, coordinating, and maintaining of complex information for the organization.
Familiar with a variety of organization concepts, practices, and procedures.
Other duties as assigned and directed by supervisor or other leaders.

Required Experience

What You Will Need (Minimum Qualifications)

Required:

High school diploma or GED and
Two (2) years of progressively responsible customer service, administrative or clerical work experience, including experience with multi-line telephone systems.

Preferred:

Relevant designations and certifications.
Experience with Mitel multi-line telephone system.

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