Assistant Hotel Front Office Manager – Philadelphia Job Vacancy in Live! Casino and Hotel Philadelphia Philadelphia, PA 19148 – Latest Jobs in Philadelphia, PA 19148 – updated today

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Company Name : Live! Casino and Hotel Philadelphia
Location : Philadelphia, PA 19148
Position : Assistant Hotel Front Office Manager – Philadelphia

Job Description : Overview:

Why We Need Your Talents

The Front Office Assistant Manager is responsible for supervising and administering the operation of the Front Office Department.
Responsibilities:

Where You’ll Make an Impact

Responsible to the Front Desk Office Manager for successful performance of assigned duties.
Responsible for the supervision and performance of Guest Service Agents, Rooms Control Agents, Night Auditors, and Bell Persons.
Oversee the daily operation of services for the hotel room operations and the execution of deposits & billing.
Address all guest service needs and resolve any service-related problems or issues.
Assist front office staff in understanding guests’ ever-changing needs and expectations.
Knowledge of guests’ needs assessments and quality standards for service.
Order supplies to ensure proper par levels.
Monitor team performance on an ongoing basis.
Establish and maintain effective channels of communication with team members.
Perform all administrative duties as necessary including attendance records & coaching and counseling.
Address and follow through with all departmental maintenance and equipment needs.
Assist in managing the budget for the Front Office.
Ensure the safety and security of employees and customers.
Qualifications:

Skills You’ll Need to Succeed

Must be able to obtain and maintain appropriate gaming license as mandated by the State Gaming Agency.
Able to read and interpret instructions and direction for guests.
Able to communicate without impediment with guests and staff in all areas relating to guest service.
Ability to analyze and interpret departmental needs and results.
Knowledge of front office and reservation procedures and Innkeepers Laws.
Ability to solve complex problems.
Ability to perform assigned duties under frequent time pressures.
Broad variety of tasks and deadlines requires an irregular work schedule.
Ability to perform assigned duties in an interruptive environment

Perks We Offer You

Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
Generous retirement savings options are available.
Free uniforms
Free parking
Discounted meals
Service and Attendance bonuses
Tuition reimbursement
Discounts on hotels, theme parks, travel, and more!

A Few Must Haves

High School education or equivalent.
Three (3) to five (5) years of experience in a high-volume hotel, front office, reservations, or room division management with a four (4) year degree in a related field or equivalent work experience.

Life at Live!

24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You may occasionally work in an environment where smoking is allowed.

It is a condition of employment that all new hires who receive job offers after Dec 4, 2021 be fully vaccinated against COVID 19. (A booster shot is not required.). A copy of your COVID-19 Vaccination Record Card, or medical certification from your physician, will be required on your first day of employment. Live! Casino will make reasonable accommodations for disability or sincerely-held religious beliefs.

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